Apple/Linux Senior Support Specialist

Recruiter:

TalentLink

Job Ref:

1515913058

Date posted:

Wednesday, June 22, 2022

Location:

Durban, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Log calls and provide support and feedback/follow ups to users, Helpdesk and Management
Maintain calls on Helpdesk System
Offers desktop/laptop support to users
Provides printer support
Installs new Mac and windows desktop, laptops and printers
Perform user administration on Linux servers and infrastructure
Provides 1st, 2nd and 3rd line support on applications and Apple/Linux systems
Recording, tracking and reporting of inventory management of software, hardware, licenses and other IT supplies in accordance with policies and procedures
Adherence to best practise guidelines as communicated to the IT team
Standardise installations
All Hardware and Software installations on Apple/Linux products
Troubleshooting and problem solving of Apple/Linux Servers and systems
Monitoring and management of storage / archiving solutions
Monitoring of servers performance
Performing of regular backups as per data
Documented data recovery plan
Network troubleshooting
Manage and maintain PABX system and connectivity
Ensure Asset management and license tracking software is kept up to date and accurate
Ensure security of services, network and data in accordance with company policies and producers

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Apple/Linux Senior Support Specialist

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