Application Support Analyst

Recruiter:

Boardroom Appointments

Job Ref:

JHB004523/FM

Date posted:

Friday, November 25, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable Annually

JOB SUMMARY:
Key purpose:
Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions.

JOB DESCRIPTION:

AssisitingDuties and responsibilities:

Provide high quality operational and technical application and systems support to customers and
internal business functions
Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs and Ensure Incident / Request updates are at an acceptable quality
Document and provide analysis of defects to solution teams
Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing,
architecture development and configuration of the technical platforms for the Application Support portfolio
Participate in deployment handover sessions
Be available to the business and support leads for operational support
Involvement in internal projects
Assist with On-The-Job training
Participate in Priority warroom sessions
Participate in disaster recovery exercises
Generate and execute scripts related to daily support requirements
Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations
Minimising adverse impacts of Incidents and Problems on the business and preventing reoccurrence of Incidents
Proactively monitoring of and fixing system and data related errors
Consult with business to identify business problems and opportunities to enhance existing processes
Provide advice in the support and maintenance of systems
Contribute to continuous improvement by using technology and improving processes
Stay current on industry practices and trends
Conduct quality control protocols to reduce errors and improve the effectiveness of production systems
Create monthly reports to track progress of solutions against identified benefits
Develop and maintain relationships with key stakeholders across the business

Qualifications and experience:

Matric
Related Diploma
Bachelor's Degree Advantageous
At least 3-5 years in an application support environment
Experience working in a high availability environment with multiple operational instances

Technical competencies:

Hands-on experience with some of the following disciplines:
Oracle, SQL Server
Web Methods
Web Services
Automation / Scheduling tools / frameworks
SOA
SQL
SharePoint
F5
SQL Server Integration Services
SQL Server Reporting Services
ESB
Microsoft Frameworks (CSF, CCF, etc.)
Working knowledge of API-based services (e.g., REST, SOAP)
Understanding of basic integration concepts
Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud
computing, ITIL, COBIT
Facilitation
Investigative / Fact Finding
Structured analysis
Command of the English Language
Excellent Communication Skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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