Application Support Analyst

Recruiter:

Boardroom Appointments

Job Ref:

JHB004523/FM

Date posted:

Friday, November 25, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable Annually

JOB SUMMARY:
Key purpose:
Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions.

JOB DESCRIPTION:

AssisitingDuties and responsibilities:

Provide high quality operational and technical application and systems support to customers and
internal business functions
Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs and Ensure Incident / Request updates are at an acceptable quality
Document and provide analysis of defects to solution teams
Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing,
architecture development and configuration of the technical platforms for the Application Support portfolio
Participate in deployment handover sessions
Be available to the business and support leads for operational support
Involvement in internal projects
Assist with On-The-Job training
Participate in Priority warroom sessions
Participate in disaster recovery exercises
Generate and execute scripts related to daily support requirements
Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations
Minimising adverse impacts of Incidents and Problems on the business and preventing reoccurrence of Incidents
Proactively monitoring of and fixing system and data related errors
Consult with business to identify business problems and opportunities to enhance existing processes
Provide advice in the support and maintenance of systems
Contribute to continuous improvement by using technology and improving processes
Stay current on industry practices and trends
Conduct quality control protocols to reduce errors and improve the effectiveness of production systems
Create monthly reports to track progress of solutions against identified benefits
Develop and maintain relationships with key stakeholders across the business

Qualifications and experience:

Matric
Related Diploma
Bachelor's Degree Advantageous
At least 3-5 years in an application support environment
Experience working in a high availability environment with multiple operational instances

Technical competencies:

Hands-on experience with some of the following disciplines:
Oracle, SQL Server
Web Methods
Web Services
Automation / Scheduling tools / frameworks
SOA
SQL
SharePoint
F5
SQL Server Integration Services
SQL Server Reporting Services
ESB
Microsoft Frameworks (CSF, CCF, etc.)
Working knowledge of API-based services (e.g., REST, SOAP)
Understanding of basic integration concepts
Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud
computing, ITIL, COBIT
Facilitation
Investigative / Fact Finding
Structured analysis
Command of the English Language
Excellent Communication Skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Application Support Specialist
Location: Johannesburg
Salary: 400 000 Annually
An established client in the information technology sector is looking for an application support Specialist to maintain and enhance business-critical applications. This is a hybrid role offering exposure across CRM, finance, and contract management systems. Join a cross-functional team committed to high-impact IT support and continuous improvement.
1 day ago

Application Support
Location: Alberton
Salary:
An exciting opportunity exists for an application support individual in Elandsfontein (Alberton). The role is designed to provide IT helpdesk support and manage complex data-related tasks within a fast-paced environment
17 days ago

Actuarial Analyst (Senior Level)
Location: Johannesburg
Salary: Market-Related
Actuarial analyst (Senior Level) - Short-Term or Long-Term Insurance
1 day ago

Back End Developer - 2851
Location: Pretoria
Salary: Hourly
Back End Developer with 5 years' experience in the IT Industry as well as 2+ years DevOps Engineering experience AND Java, Spring Framework, Unit Testing, REST, Swagger, Jira, Confluence, Python required for a reputable global company based in Gauteng
2 days ago

Head of Technical Underwriting
Location: Johannesburg
Salary: Market related
My client is looking for a Credit Underwriting Manager to join a leading global natural resources company. This role forms a key part of the company’s global Credit Risk team. The role involves credit risk monitoring, counter-party review analysis, and managing a team of Underwriting analysts. The ideal candidate will work closely with global stakeholders to manage the credit risk portf...
4 days ago

Actuarial Analyst
Location: Johannesburg
Salary: Market related
An exciting opportunity awaits an independent and driven actuarial professional to join a dynamic micro-insurance team. If you thrive in a fast-paced environment and have a passion for data modeling, valuations, policy administration, and pricing, then this role is for you!
4 days ago

Product Risk Analyst
Location: Johannesburg
Salary: Market related
My client is seeking a proactive and detail-oriented Product Risk analyst to join their dynamic risk management team. This is an excellent opportunity to gain valuable insights into the risk department, focusing on controlling front-line trading and ensuring that senior management has a clear understanding of the risk-reward profile of the trading books. The role also involves ensuring that physic...
4 days ago

Junior Business Analyst
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
4 days ago

Business Analyst (Projects)
Location: Johannesburg
Salary: 360000 Annually
ððGot a Sixth Sense for Spreadsheets and Strategy?ðð Do you track projects like a hawk, gather data like a detective, and still have time to make sense of it all? Then this boutique advisory firm has your next plot twist—and it's all business.
5 days ago

Senior Analyst
Location: Johannesburg
Salary:
An established and high-performing asset management firm is seeking a Senior Investment analyst to join their dynamic investment team. This role is ideal for a strategic thinker with a strong analytical mindset and a deep understanding of financial markets, who thrives in a performance-driven environment. The successful candidate will play a key role in driving investment decision-making, conducti...
7 days ago

Application Support Analyst

Similar jobs you might be interested in:

Create a free job alert for Application Support Analyst in Johannesburg