Application Support Analyst

Recruiter:

Boardroom Appointments

Job Ref:

JHB004523/FM

Date posted:

Friday, November 25, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable Annually

JOB SUMMARY:
Key purpose:
Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions.

JOB DESCRIPTION:

AssisitingDuties and responsibilities:

Provide high quality operational and technical application and systems support to customers and
internal business functions
Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs and Ensure Incident / Request updates are at an acceptable quality
Document and provide analysis of defects to solution teams
Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing,
architecture development and configuration of the technical platforms for the Application Support portfolio
Participate in deployment handover sessions
Be available to the business and support leads for operational support
Involvement in internal projects
Assist with On-The-Job training
Participate in Priority warroom sessions
Participate in disaster recovery exercises
Generate and execute scripts related to daily support requirements
Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations
Minimising adverse impacts of Incidents and Problems on the business and preventing reoccurrence of Incidents
Proactively monitoring of and fixing system and data related errors
Consult with business to identify business problems and opportunities to enhance existing processes
Provide advice in the support and maintenance of systems
Contribute to continuous improvement by using technology and improving processes
Stay current on industry practices and trends
Conduct quality control protocols to reduce errors and improve the effectiveness of production systems
Create monthly reports to track progress of solutions against identified benefits
Develop and maintain relationships with key stakeholders across the business

Qualifications and experience:

Matric
Related Diploma
Bachelor's Degree Advantageous
At least 3-5 years in an application support environment
Experience working in a high availability environment with multiple operational instances

Technical competencies:

Hands-on experience with some of the following disciplines:
Oracle, SQL Server
Web Methods
Web Services
Automation / Scheduling tools / frameworks
SOA
SQL
SharePoint
F5
SQL Server Integration Services
SQL Server Reporting Services
ESB
Microsoft Frameworks (CSF, CCF, etc.)
Working knowledge of API-based services (e.g., REST, SOAP)
Understanding of basic integration concepts
Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud
computing, ITIL, COBIT
Facilitation
Investigative / Fact Finding
Structured analysis
Command of the English Language
Excellent Communication Skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Application Support Engineer
Location: Johannesburg
Salary:
6 days ago

Group Financial Manager
Location: Johannesburg
Salary: 680000 Annually
From Factory Floor to Financial Strategy – Group Financial Manager
Today

Senior Credit Analyst (CIB)
Location: Johannesburg
Salary:
Senior Credit analyst (CIB)An opportunity exists for an experienced Senior Credit analyst within a Corporate & Investment Banking Credit Risk environment, supporting complex transactions across Mining, Project Finance and Oil & Gas.This role is strictly suited to professionals with current or recent CIB credit risk experience and offers exposure to senior credit committees, highâvalue tr...
Today

Software Implementation and Support Technician
Location: Johannesburg
Salary:
If you enjoy solving realâworld technical problems, working handsâon with SQL, networking, and customer systems and don’t mind getting your boots dirty onâsite when needed this is a solid, longâterm opportunity to support and implement missionâcritical software across Africa and beyond.
Today

Senior Consultant or Assistant Manager
Location: Midrand
Salary:
Senior Consultant or Assistant ManagerAre you a technically strong Credit Risk professional looking to step into a Senior Consultant or Assistant Manager role where you’ll work on advanced IFRS 9 models, regulatory frameworks, and highâimpact financial services projects? This hybrid opportunity offers exposure to complex credit risk engagements, leading clients, and strong career progressi...
Today

Business Analyst
Location: Bedfordview, Gauteng
Salary: R900,000 – R1,000,000 per annum
Business analyst
Today

Senior Financial Accountant â International Logistics
Location: Johannesburg
Salary:
Are you a technically strong Senior Financial Accountant with proven experience in interâcompany accounting and multiâcurrency environments?
1 day ago

Senior Financial Accountant â Insurance
Location: Johannesburg
Salary: 750 000 Annually
Are you a technically strong Accountant with insurance or financial services exposure, ready to step into a senior role where your expertise will drive accurate reporting, compliance, and business insight?
1 day ago

Senior Financial Manager â Insurance
Location: Johannesburg
Salary: 850 000 Annually
A leading player within the South African insurance sector is seeking an experienced Senior Financial Manager to drive financial excellence, governance, and strategic decision-making at a group level.
1 day ago

Network Engineer (T3)
Location: Midrand
Salary:
Are you a hands-on Network Engineer who thrives in a fast-paced NOC environment and enjoys solving complex network challenges in real time? This is an opportunity to work on high-impact connectivity solutions, collaborate with experienced Tier 4 engineers, and play a critical role in keeping customers connected across underserved communities.
1 day ago

Application Support Analyst

Similar jobs you might be interested in:

Create a free job alert for Application Support Analyst in Johannesburg