Application Support Consultant

Recruiter:

Abantu Staffing Solutions

Job Ref:

166219935

Date posted:

Thursday, February 12, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Job Description:

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge

Education and Experience:

B Com OR Information Systems Degree
Knowledge and /or exposure to both IT and Accounting systems
Experience of supporting of computer systems in a customer facing support environment
2+ years’ experience in a similar position
Valid driver’s license
Willingness to travel nationally for projects when required
An understanding of the software development environment (advantageous)
Experience of database systems, reporting and query tools & IT in general

Responsibilities:

Implement software with new client take-ons, including training and onsite support
Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets
Assist consultants with applicable calls that have been escalated
Active involvement in managing two-way communication between Service desk and the relevant Account Managers
Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions
Investigate and analyse system issues to determine cause of issues and appropriate corrective action
Recommend continuous improvement of the systems and support processes
Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer
Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Deconstruct client issues and analyse the various solutions via various communication channels
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Continuous self-development and on-going training on the current application functionality and new functionality

Competencies:

Analytical and problem-solving skills
Strong coaching and mentoring skills including ability to provide effective training
Exceptional communication and people skills, including good written skills
Ability to work in a team environment

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