Application Support Specialist

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT002004/Doret

Date posted:

Wednesday, September 3, 2025

Location:

Somerset West, South Africa

SUMMARY:
About the Company
We are a leading provider of innovative software solutions tailored to the supply chain industry, empowering businesses to streamline operations, enhance visibility, and boost efficiency. Our systems are trusted by clients across logistics, warehousing, and inventory sectors to support their critical daily operations.
The Opportunity
We’re looking for a customer-focused, tech-savvy Application Support Specialist to join our dynamic team. In this role, you’ll be the first point of contact for our clients, troubleshooting issues, resolving queries, and supporting the configuration and smooth operation of our software. If you have a solid grasp of SQL and are eager to work with industry-leading solutions, this role is for you.

POSITION INFO:
Key Responsibilities

Provide 1st and 2nd line support for critical business applications.
Troubleshoot issues related to data accuracy, user access, and performance.
Use Microsoft SQL and MySQL to query databases and assist with reporting needs.
Collaborate with development, QA, and implementation teams to resolve escalated issues.
Assist clients with basic application setup and workflow configurations.
Maintain and update the internal knowledge base for support procedures.
Support software testing, deployments, and upgrades.
Identify recurring issues and propose improvements to enhance system reliability.

Requirements

Diploma or Degree in IT, Computer Science, Business Systems, or equivalent experience.
Fluent in Afrikaans and English (written and spoken) – non-negotiable.
1–2 years in application support, IT support, or a customer-facing software role.
Basic to intermediate SQL skills (Microsoft SQL & MySQL).
Familiarity with ticketing systems such as Jira.
Exposure to the supply chain, manufacturing, logistics, or warehousing sectors is a plus.

Desired Skills (Advantageous)

Knowledge of ERP or WMS (Warehouse Management Systems).
Understanding of software deployment processes.

On Offer

Hybrid or remote working options (depending on location).
A collaborative, fast-paced environment with opportunities for growth.
Exposure to a wide range of industry-leading technologies.
The chance to be part of a team that values innovation and problem-solving.

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***

Similar jobs you might be interested in:

Application Support Specialist
Location: Somerset West
Salary:
About the CompanyWe are a leading provider of innovative software solutions tailored to the supply chain industry, empowering businesses to streamline operations, enhance visibility, and boost efficiency. Our systems are trusted by clients across logistics, warehousing, and inventory sectors to support their critical daily operations.The OpportunityWe’re looking for a customer-focused, tech-...
1 day ago

Application Support Specialist - (Mobile App & PWA Support)
Location: Cape Town
Salary:
8 days ago

SAP BPC Application Support Engineer
Location: Cape Town
Salary: R80,000.00 Monthly
Our client is an internationally diversified retail group driven by their people and dedicated to creating remarkable omnichannel experiences for customers. They offer a competitive salary, a retirement fund, and a hybrid working arrangement, providing the opportunity to join a purpose-led, fast-paced team where your growth is supported and your impact is felt across the retail industry.
10 days ago

Junior Data Specialist
Location: Cape Town
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workp...
Today

Web3 Accountant
Location: Cape Town
Salary:
Join Our Client’s Growing Team in Cape Town Within the Web3 and Future Tech Industry!
1 day ago

Data Scientist
Location: Cape Town
Salary:
Our client, a leading organisation in the product and software development industry, is looking for a Data Scientist to join their dynamic team based in Century City, Cape Town. This role offers the opportunity to apply advanced analytics and machine learning to solve complex business challenges and unlock valuable insights.
1 day ago

Senior Data Engineer
Location: Cape Town
Salary:
Our client, a leading organisation in the product and software development industry, is seeking an experienced Senior Data Engineer to join their growing team based in Century City, Cape Town. This role offers the opportunity to take ownership of complex data initiatives, shaping the way data is structured, processed, and leveraged across the business.
1 day ago

Principal Software Engineer
Location: Stellenbosch
Salary:
We are looking for an exceptional and passionate Software Engineer/Developer to join a dynamic application Software Team.
2 days ago

Senior Business Analyst - Finance
Location: Cape Town
Salary:
Are you a seasoned Business Analyst with strong finance knowledge and a passion for solving complex problems? This is your chance to step into a key role where you’ll bridge the gap between business and technology, helping to design smarter processes and deliver impactful solutions.
3 days ago

QA Specialist (Software Tester)
Location: Cape Town
Salary: Annually
Ensure software excellence for South Africa’s leading agri-tech provider.Drive manual and automated testing across mission-critical systems.Be a key player in shaping quality for end-to-end supply chain solutions.
8 days ago