Application Support Specialist - ISA 7

Recruiter:

Data Centrix

Job Ref:

JHB005745/Prena

Date posted:

Wednesday, January 19, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
Our client based in Houghton is looking for an Applications Support Consultant with ISA 7 experience for a 12 Months contract

JOB DESCRIPTION:

Key Performance Areas

Technical onsite support for all users during and after project implementation or where required.
Provide accurate and timeous feedback in respect of helpdesk database
Ensure that accurate and timeous information is provided to the relevant parties to ensure that the helpdesk database in maintained and updated.
Complete technical documentation and do handover to additional technical resources to ensure they can assist with support
Technical configuration documents
Ensuring stability and availability of network
Monitor system daily and apply defined policies to ensure adequate management of system resources
Management feedback/audit
Installation of Software Applications and applications support
Apply prescribed standards consistently when installing software e.g., regional setting, language settings etc.
Compliance to standards/help desk calls logged
Supports users in the use of general software and applications support
Implementation and support of all peripherals as used by Software Applications
Maintain planned maintenance schedule of all peripherals e.g., printers and scanners
Plan schedule vs actual maintenance
Provide feedback and recommends action in respect of capacity, lifecycle, and cost benefits of equipment
Software Asset Management
Software Licence Tracking & Allocation
Maintaining an up-to-date Software Register.
Develop and Implement Process and Controls to ensure effective Software Asset Management.
Maintain a comprehensive Software Media Library
Hardware Asset Management
Maintaining a comprehensive up to Date Hardware asset register.
Develop and Implement Process and Controls to ensure effective Hardware Asset Management.
Updated Asset Registers
Hardware replacement management
IT Procurement
Drive and Control the Procurement process within the IT Department
Ensure that the company’s procurement policies are adhered too

Provide assistance to the IT team when required:

Logging of calls on the company helpdesk
Inception to completion management of logged calls
Logged calls reporting on a weekly basis
Priority problem escalation to management
Proactive problem communication to all users
Proactive testing of services (Availability)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Application Support Specialist - ISA 7

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