Area Manager: Crop Insurance

SUMMARY:
Area Manager: Crop Insurance

POSITION INFO:

Area Manager: Crop Insurance

Pretoria

R----- pa

Focus on the retention and profitable growth of allocated portfolios through developing and managing strong crop relationships directly with the client and internal business partners.

Portfolio growth:

•             Identify new potential clients/intermediaries.

•             Identify competitors and gather market intelligence.

•             Provide input into the broker business by sharing analysis, compile and manage intermediary clients’ prospect list.

•             Preparing and delivering quotes (direct and through intermediary).

•             Identify and facilitate opportunities to be part of industry forums and events.

•             Senior relationship manager also assists regional manager on regional level.

•             Grow the portfolio through direct sales and through intermediaries.

Area management:

•             Execute relationship management with intermediaries and clients.

•             Attend/handle meetings with intermediaries to discuss performance statistics and growth.

•             Understand the business opportunities in the area and client segmentation.

•             Attend to ad hoc queries and resolution of issues from intermediaries and clients.

Promote the Group through marketing activities to intermediaries, clients and the community.

Portfolio management:

•             Assist in developing the sales strategy for the area and/or the region.

•             Identify intermediary training needs.

•             Manage realised rate levels according to minimum and target rates.

•             Identify cross and up-selling opportunities.

•             +B2* Monitor crop profitability.

Business planning:

•             Contribute/participate/prepare area reports and presentations (can be regional as well as at a senior level).

•             Assist/drive profitability by improved cost managements (commission, management expenses, assessment cost).

•             Assist in/produce analysis of existing clients and segments.

•             Provide input to marketing ideas.

•             Identify opportunities to market the brand. Events budget, invite the intermediaries and participate.

•             Analyse of existing clients and segments.

Loss assessments

•             Performing assessments.

•             Manage part-time assessors.

•             Train assessors in collaboration with technical insurance services.

•             Performing control/inspection assessments and re-assessments where complaints are logged on assessments.

Distribution channel management:

•             Advise intermediary on appropriate channel selection.

•             Take ownership and manage channel solution implementation at intermediary level.

•             Manage sales function, quotes (large quotes), channel conflict or under quoting, NQR etc.

Claims resolution:

•             Conducting claims estimates on allocated business/portfolio.

•             Facilitate resolution of queries at any point of claim by understanding end-to-end claims process (registration, assessment, settlement, repudiation, dispute handling etc.).

•             Interpret policy wordings against claim situations.

•             Analyse and report on claims drivers affecting portfolio growth and profit, such as frequency, average cost per claim (acpc), severity etc.

•             Manage ex gratia requests by assessing merits (loss against policy cover, policy and intermediary history) and create business cases for management consideration.

•             Maintain close network relationships with claims handlers, assessors etc.

Internal networking:

•             Build relationships with business and insurance support, facilitate the resolution of queries and issues with claims.

•             Contract and monitor service levels with support units.

•             Build effective working relationships with RM, RU, assessors and advisors.

•             Attend and participate in quarterly distribution planning meetings.

•             Manage escalations, exceptions and service interruptions in the different channels.

Crops:

•             Understand the climatic needs for each crop, as well as the genetic differences between cultivars.

•             Able to distinguish the problems regarding weeds, diseases, nutrition, insects etc.

Farming methods:

•             Understand the need for, and the effective use of equipment and machinery.

•Grade 12

•H Dip degree in Agriculture (preferably with horticulture as a subject)

•2 – 3 years’ specialised crop experience is essential

•FAIS compliance: 60 credits Commercial Lines 30 credits and Personal Lines 30 credits will be an added advantage

•Driver’s licence

•Business management

•Negotiation

•Sales

•Presentation skills

•Writing skills m3.10st

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