Area Manager (Lodge Operations)

SUMMARY:
Well known Lodge Group based in Windhoek, Namibia is looking for an Area Manager to oversee the operations of multiple luxury camps.
 
This role is critical in maintaining our high standards of guest service, staff management, sustainability practices and asset care, in alignment with group strategy.
 
Please note this is a lodge / camp based live in position.

POSITION INFO:
Duties:

Lead and manage day-to-day operations across designated camps
Ensure optimal staffing levels and team performance
Drive guest satisfaction and elevate service quality
Monitor and manage camp expenditure with monthly reporting
Oversee camp asset care in collaboration with the Assets & Projects Manager
Enforce and improve environmental, health, and safety standards
Mentor camp staff and support professional development
Address guest and agent feedback in coordination with Customer Service
Support concession and community partnerships

Requirements:

High School Diploma
A formal qualification
At least 5+ years’ experience in a hospitality / lodge leadership role
Valid driver’s license
Valid work permit / necessary qualifications to obtain a work permit or Namibian citizenship
Proven track record of leading multiple teams
Strong financial and operational oversight skills
Strong analytical and problem-solving skills
Excellent interpersonal and team development abilities
Commitment to environmental sustainability and community impact
Willingness to travel