SUMMARY:
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POSITION INFO:
Assistant General Manager 5* Lodge - Kenya
Salary: Market Related
Purpose of Position:
Complement Recruitment are recruiting for Assistant General Manager for a 5* Safari Bush Lodge in Kenya. This is a permanent live-in position with benefits.
Apply Directly for this Job by clicking here - Minimum Requirements Qualifications And Skills
KEY OUTPUTS:
Managerial:
- Assist the General Manager in the overall responsibility for the effective management on all levels
- Take over full responsibility once General Manager is on leave
- Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback
- Assist in the overall responsibility for creating an environment of learning and development within the values and accountability of individuals.
Financial:
- Take responsibility in assisting the General Manager in creating and management of lodge budgets
- Work closely with the Lodge accountant to achieve budgets
- Responsible for operational strategizing and sourcing of the standardised items and close assistance in operational orders and decision making.
- Assist in Capex structuring, planning and implementing
- Project managing of Capex and financial projects where needed
- Overall creative innovation for cost control and saving initiatives to stay within budget
- Assist in implementing of cost controls in collaboration with the Lodge Accountant.
Operational:
- Assist the General Manager in the overall Day to Day Management of House and Front of House areas
- Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting, guest and staff delight
- Work closely with the Lodge Maintenance team to oversee and implement all maintenance projects and deliver maintenance standards.
- Direct responsibility to create new guest delights and ensure the team is performing within our standards to deliver an extraordinary guest experience.
- Assist in creating an environment where the expectation is continuously met and visible throughout the daily functioning of the lodge
- Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with operations managers on guest & service details.
- Assist in working with Human Resources in the lodge, ensuring labour relations, leave and medical funds are managed correctly
- Assist in working with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
- Assist in working with Head Ranger to make sure standards of guiding standards are met
- Assist in working with Management Teams of both camps to strategize outputs of all Head of
Departments to ensure Lodge and Service standards are maintained at all times
- Overall responsibility for social media
VALUES
- Assist in driving sustainability initiatives
- Assist in driving community development projects, in conjunction with the foundation
- Assist in developing strategic relationships with governmental organisations, wildlife,organisations and communities
- Active support of General Manager and strategizing for recognition programs and staff welfare.
- Assist in creating annual and monthly training plan for all departments and structure external
training and exchanges with other lodges where possible
- Implement skills development plan
- Operational link between General Manager, management teams and general staff.
GUESTS
- Assist in hosting all agents, media and VIP groups
- Host all guests coming through lodges and camp sites
- Assist reception in checking on forecasts, day sheets, reservations etc.
- Drive communication to head office, agents and marketing and reservations teams
- Make sure standards are met for an extraordinary guest experience
SKILLS REQUIRED:
- Energetic, proactive person with well-developed concept of the importance of providing a
world-class guest experience and the ability to provide that experience.
- Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests needs
- Good interpersonal skills and communication with staff and guests
- Attention to detail
- Diligence and self-motivation to meet deadlines
- Willingness/ability to share information and teach and inspire others
- Computer and financial skills
PREVIOUS WORK EXPERIENCE REQUIRED:
- Experience in the service industry especially in dealing with guests and staff
- Previous management experience in an operation with more than 40 beds.
- At least 3 years management experience in East Africa
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Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.
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