Assistant Hotel General Manager

Recruiter:

Proactive Recruitment

Job Ref:

CPT000032/LVDM

Date posted:

Friday, August 19, 2022

Location:

Plettenberg bay, South Africa

JOB SUMMARY:
A 5-star Hotel Group that offers world-class services is looking for an Assistant Hotel Manager for their Hotel in Plettenberg Bay.

The Assistant Managers' role is to enhance the operational efficiency and service quality of the Hotel by, in conjunction with the General Manager, providing the service which creates the platform whereby teams can excel and meet the underlying objectives within their departments. You will excel in this role if you are an efficient, solutions-driven individual who enjoys a fast-paced and constantly changing environment. With a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

JOB DESCRIPTION:

MAIN RESPONSIBILITIES:

Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the General Manager.
Ensure that guests receive exceptional personalised service while working closely with the relevant Hotel Teams and General Manager.
Assist all Heads of Departments in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
Ensure that policies, processes, and standards directly affecting the guests reflect their safety, security and preferences.
Develop, implement, and monitor systems and methods that capture and communicate guest preferences likes and dislikes as appropriate, without compromising their privacy.
In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, and professional charm and who can uphold the company values.
Create an environment that contributes to highly positive employee engagement and commitment to the job.
Implement practices and activities to support the continued development of leaders and employees.
Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing.
Ensure that the hotel achieves its financial objectives, as well as guests’ satisfaction requirements.
Monitor the usage of equipment and consumption of stock.
Work closely with finance and purchasing, to ensure inventory and bar stock levels are appropriate to ensure consistent levels of quality service.
Have an in-depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits.

Skills and Attributes:

Ability to confidently operate within a fast-paced and challenging environment.
Effective complaint handling.
Demonstrate exceptional organizational and leadership skills.
Excellent written and verbal communication skills.
Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
Personal and professional integrity of the highest standard.

Experience and skills:

Minimum of 3 - 5 years of Assistant Hotel Management or Senior Duty management experience within a 5*Hotel/Property
Tertiary qualification in Hospitality or Hotel Management beneficial
Advanced computer skills including MS Office, Gmail and the internet.
Experience with Protel PMS advantageous.
Valid driver’s licence.
Fully vaccinated

BENEFITS:

Competitive Salary
Staff Accommodation
All Meals provided while on duty
Uniform included at no cost to the candidate

Please ensure that all your documents and references accompany your resume in order for your application to be considered

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Assistant Hotel General Manager

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