Assurance Support Analyst/Data Analyst

Recruiter:

Recru-it

Job Ref:

PE010557/Tabz

Date posted:

Thursday, September 21, 2023

Location:

Johannesburg, South Africa

Salary:

Market related Annually

SUMMARY:
Responsible for ensuring continuous service improvement by creating accurate SLA reports, analysing the information, and identifying repeated infringements of Service Level Agreement criteria.

POSITION INFO:
Requirements:
Minimum Qualifications:

-ITIL Foundation, Relevant diploma /degree in statistics or analytics is highly advantageous.

Minimum Experience:

-3 years in a telecommunications or IT service delivery environment

Other Requirements

-Must be willing to work overtime, if required

Responsibilities:
SLA Reporting

-Draw incidents from FreshService, applicable to the client.
-Draw IP SLA criteria from IRIS

Trend Analysis

-Populating Trend Analysis spreadsheet
-Assist Assurance Engineers obtaining data from systems.

Teamwork

-Work with collegues to achieve overall team goals.
-Highlight problems and work with team to find solutions.
-Take personal ownership of problems.

Ad hoc Reporting

-Requested by Account Management/direct from clients/management internally

Service Review Meeting

-Conduct client presentations & assist Assurance Engineers on customer SLA meetings

Key Stakeholder Relationships
Internal

-NOC, Account Management, Supplier Relations Management; QA Management, Network OPS, Network Core, Projects

External

-Customers, Suppliers

Competency:
Knowledge

-Knowledge of Service Level Agreements
-Knowledge of IT industry

Skills

-Data mining and data analysis
-Microsoft Office (Advanced Excel and intermediate PowerPoint and Word)
-Strong written and verbal communication skills

Behavioral

-High level of accuracy
-Attention to Detail
-Strong Analytical Skills
-Ability to meet Deadlines.
-Time Management
-Organizational Skills
-Problem solving
-Stress tolerance
-Resilience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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