SUMMARY:
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POSITION INFO:
We are looking for a highly organised and customer-focused Auto Glass Claims & Billing Coordinator to join our team. The successful candidate will manage insurance claims and billing processes while also providing professional front reception support and an excellent customer experience. Minimum Requirements Previous experience in claims, billing, administration or a similar role . Proficient in Pastel – essential. Experience in the automotive or insurance industry would be advantageous. Strong computer literacy and administrative skills. Excellent attention to detail and accuracy. Good numerical and financial administration skills. Strong communication and interpersonal skills. Professional, friendly and confident when dealing with customers. Proactive, organised and able to multitask . Ability to work under pressure and meet deadlines. A reliable team player with a positive attitude. Claims & Billing Responsibilities Process and manage auto glass insurance claims from initiation through to completion. Liaise with insurance companies, brokers and customers regarding claims. Capture and maintain accurate customer and claim information. Verify policy and claim details where required. Prepare and submit invoices and supporting documentation. Follow up on outstanding claims and payments. Reconcile invoices and ensure billing information is accurate. Maintain accurate records and filing systems. Resolve billing and claims queries professionally and efficiently. Ensure all documentation is completed correctly and submitted within required timeframes. Front Reception Responsibilities Welcome clients warmly and professionally when they arrive. Assist customers with enquiries and direct them to the appropriate team member. Answer and manage incoming telephone calls and emails. Schedule and coordinate customer appointments. Capture customer information accurately. Keep customers informed regarding the progress of their vehicle and claim. Provide excellent customer service throughout the customer’s visit. Handle customer queries and complaints professionally. Maintain a neat, organised and welcoming reception area. Please consider your application unsuccessful if you do not receive a response within two weeks of applying.
