Automation Business Process Specialist

SUMMARY:
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POSITION INFO:

MAIN PURPOSE OF THE JOB:

The primary purpose of this role is to create, implement and support automated business processes. The successful candidate will work under the direction of the Business Process Automation (BPA) Lead to understand project requirements – as dictated by business needs – then work towards providing automated solutions to satisfy those needs. New technologies will be vetted through thorough research of the given technology, as well as conceptual implementations and proof of concepts, together with thorough documentation and best practice guidelines.

The candidates will be technology focused. The candidate will assist the Business Process Automation team’s efforts in delivering actionable solutions to business problems. They will partner with vendors to scale automated solutions. The outcome of their work will drive operational efficiencies within the organization and in doing so give time back to operations & business stakeholders.

To be successful in this role, you should be a technologist at heart, deeply analytical and capable of critical thinking. You should be able to grasp business concepts and be able to translate those to deliverables.

ESSENTIAL FUNCTIONS & RESPONSIBILITES:

• Creating and implementing AI solutions.
• Contribute to building a catalogue of automated business process capabilities.
• Creating, testing, and monitoring automation workflows and solutions.
• Post-implementation, maintaining, and updating automation.
• Documentation of the Business Processes.
• Using Quality Assurance (QA) techniques to ensure quality automation and avoid any potential issues.
• Upskilling on new technologies and staying up to date with modern technologies.
• Continuously improve processes and solution usage.
• Performing other duties as assigned.

TECHNICAL REQUIREMENTS:

• Experience with Artificial Intelligence (LLMs)
• Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps, Dataverse, Power Pages)
• RPA technologies (UiPath or Microsoft Power Automate preferred)
• Software development/delivery experience (.NET, C#, JavaScript)
• Cloud computing services (Microsoft Azure preferred)

PREFERRED EXPERIENCE:

• Change management experience
• Business analyst experience
• Business process management experience
• Software Development / IT Security / Infrastructure & Networking / ITSM
• Logistics & Supply Chain experience (advantageous)
• AI experience, Prompt Engineering, Copilot/Chatbot development

PREFERRED QUALIFICATIONS:

• BCom in Computer Science, Engineering, or a related field
• Minimum of 2 or more years of experience required (kindly note that the year of experience is only a rough guideline, and the appropriate level will be ascertained during the interview process)

Please consider your application unsuccessful should you not receive feedback with in 2 weeks of applying.