Automation Test Engineer, Salesforce

SUMMARY:
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POSITION INFO:

The Automation Test Engineer will be responsible for designing automation testing plans and developing automation test scripts for multiple technical products and services, covering pre, during, and post-deployment phases. This role involves working within 'Run & Change' contexts and aligning testing activities with chosen application testing frameworks and guidelines. The Automation Test Engineer will ensure comprehensive test coverage and metrics to safeguard the quality of products. Additionally, active participation in the full solution development lifecycle and collaboration with cross-functional teams is essential.

Responsibilities:

1. QA Engineering:

   • Proactively contribute to the full solution development lifecycle as a member of one or multiple squads, specializing in QA automation.
   • Actively participate in daily Scrum and project planning meetings.
   • Analyze test automation requirements during the requirements analysis phase using design specifications and technical documentation.
   • Prepare QA and automation testing documentation, including planning, design, execution, and sustainability.
   • Develop automation test plans and execute automated test scripts using various technologies.
   • Perform various types of automation testing, including regression, integration, black box, and scalability testing.
   • Evaluate automated test cases and analyze/report results.
   • Facilitate test plan/case reviews within squads.
   • Collaborate with product engineers to evaluate software/solution quality and provide recommendations for improvement/enhancement.
   • Contribute to the design and selection of testing frameworks for business applications.
   • Ensure timely delivery of all automation and technical testing deliverables.
   • Provide project/Scrum-related information and feedback on deliverables, including progress, tracking, and quality.
   • Conduct performance monitoring on applications/components based on designed and executed test scripts/plans.
   • Produce quality and testing outcome metrics and reports.

2. DevOps:

   • Follow engineering best practices and continuously improve engineering knowledge to enhance the QA capability.
   • Deploy testing requirements for specific products/services using coding language understanding and expertise.
   • Understand the full technical solution being tested and demonstrate the ability to test the viability of the developed code.

3. Risk & Governance:

   • Ensure compliance with technical risk and governance requirements.
   • Ensure work complies with automation testing frameworks and standards.
   • Proactively identify and communicate risks.
   • Participate in Business Continuity, Disaster Recovery, and Incident Management processes as required and implement mitigating actions.

4. People:

   • Participate in peer reviews and continuously develop automation testing awareness and capability across squads.

Background and Experience Required:

• Years of Experience: 3-5 years in Salesforce, 3-5 years Contact Center experience, 5 years in the IT industry/Financial services.
• Industry Experience: Must-have skills include experience in contact center technologies using AVAYA, IVR, ACD, Voice biometrics & dialer, etc.
• Contact center technologies skills, including AVAYA, IVR, ACD, Voice biometrics & dialer, etc.
• Certifications: 1 or More Relevant Salesforce Certificate 

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