Automotive Aftersales Trainer – OEM – Gauteng, Midrand

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
Our client a leading OEM requires an Aftersales Trainer who will be responsible for the development, implementation, and delivery of specialized aftersales training programs to dealership personnel within the OEM dealership network. The trainer will focus on improving the technical, operational, and customer service skills of aftersales teams, ensuring adherence to the OEM's standards and protocols. The ultimate goal is to enhance service quality, ensure consistent brand experience, and optimize aftersales operations across the dealership network.

POSITION INFO:
Key Responsibilities:
Training Development & Delivery

• Develop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling
• Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems)
• Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence

• Ensure all training programs meet OEM guidelines and industry standards
• Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards
• Act as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams

• Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessments
• Identify areas for improvement and adjust training content and delivery methods as necessary
• Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement

• Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators
• Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends

• Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant
• Provide regular reports to senior management on training activities, participant progress, and overall training impact
• Participate in global or regional training initiatives as part of the OEM’s continuous improvement program

• Travel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground support
• Flexibility to adapt to dealership schedules, including evening or weekend sessions when required

• Qualification in a related field (or equivalent experience)
• 5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role
• In-depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty procedures
• Proven experience in training delivery and program development, preferably within an OEM environment
• Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learners
• Proficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS)
• Familiarity with adult learning principles and instructional design techniques
• Experience with data analysis and reporting tools to assess training effectiveness
• Willingness to travel frequently across regions as needed for onsite training
• Motor Industry experience Essential!!
• Valid driver’s license

• Training Effectiveness: Measured by post-training assessments, dealer feedback, and the application of learned skills
• Dealer Satisfaction: Positive feedback from dealers regarding training content, delivery, and impact
• Compliance Rate: Successful audits of dealership aftersales operations and adherence to OEM standards
• Skills Transfer: Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions