Automotive Spare Parts Salesman

SUMMARY:
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POSITION INFO:

Job Title: Automotive Spare Parts Salesman

Reports To: Sales Manager / Parts Manager

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and customer-focused Automotive Spare Parts Salesman to join our dynamic team. The successful candidate will be responsible for selling a wide range of automotive spare parts and accessories to customers, including workshops, dealerships, and individual vehicle owners. This role requires excellent product knowledge, strong sales skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Sales and Customer Service:

  • Proactively engage with customers in person, over the phone, and via email to identify their spare parts needs.

  • Provide expert advice and recommendations on appropriate parts and accessories for various vehicle makes and models.

  • Process sales orders accurately and efficiently, including invoicing and payment collection.

  • Build and maintain strong customer relationships to foster repeat business and loyalty.

  • Address customer inquiries, concerns, and complaints promptly and professionally, escalating issues when necessary.

• Product Knowledge and Inventory Management:

  • Maintain a comprehensive understanding of the full range of automotive spare parts and accessories, including their applications, specifications, and compatibility.

  • Stay updated on new products, industry trends, and competitor offerings.

  • Assist with inventory management, including receiving, stocking, and organizing parts.

  • Conduct regular stock checks and report any discrepancies or low stock levels.

  • Ensure accurate cataloguing and display of parts.

• Administrative and Operational Support:

  • Maintain accurate sales records and customer databases.

  • Prepare quotations and sales reports as required.

  • Assist with general showroom and warehouse tidiness and organization.

  • Adhere to all company policies and procedures, including health and safety regulations.

• Target Achievement:

  • Work towards achieving individual and team sales targets and objectives.

  • Identify opportunities for upselling and cross-selling.

Qualifications and Experience:

• Education:

  • Matric/Grade 12 (essential).

  • A relevant technical qualification in automotive mechanics or parts sales would be advantageous.

• Experience:

  • Minimum of 2-3 years of proven experience in automotive spare parts sales or a related field.

  • Prior experience with various vehicle brands (e.g., European, Asian, American) is a plus.

• Knowledge:

  • In-depth knowledge of automotive systems and components.

  • Familiarity with various parts catalogs and identification systems.

  • Understanding of the automotive aftermarket industry in South Africa.

• Skills:

  • Excellent communication and interpersonal skills (verbal and written).

  • Strong sales and negotiation abilities.

  • Customer service-oriented with a professional and friendly demeanor.

  • Proficient in computer systems, including MS Office Suite and sales/inventory software.

  • Ability to work independently and as part of a team.

  • Strong organizational skills and attention to detail.

  • Problem-solving skills.

  • Valid South African driver's license (advantageous).

Personal Attributes:

• Enthusiastic and self-motivated.

• Reliable and punctual.

• Resilient and able to work under pressure.

• Goal-oriented with a strong drive to succeed.

• Professional appearance and conduct.