Automotive Technical Service Coordinator - Gauteng; Woodmead

SUMMARY:
Remuneration: R18,000 - R30,000 per month (depending on experience and skillset) + Provident Fund, Funeral Cover, Commission Incentive.
Working Hours: Monday – Friday Shift-based rotational schedule within a high-volume operational call centre environment
 
Purpose Of the Job:
Our client is a technology-driven business that provides real-time visibility, streamlined communication, and end-to-end management of repair and maintenance networks through a single integrated platform. Originally established within the heavy motor vehicle sector, the company now supports multiple industries by helping businesses reduce downtime, improve operational efficiency, and maintain greater control over their maintenance and service processes through data-driven insights and seamless system integration.
Their fast-paced environment is built around solving problems, minimising downtime, and ensuring vehicles and assets return to operation as quickly and safely as possible.
 
Position Overview:
The Technical Service Coordinator is responsible for taking ownership of vehicle breakdowns, repairs, and technical service cases from initiation through to successful resolution.
This role is ideally suited to an experienced Technical Service Advisor, Technical Workshop Controller, Technical Fleet Maintenance Coordinator, Breakdown Controller, or Technical Support Specialist who has a solid understanding of vehicle repairs and enjoys solving complex problems under pressure.
The successful candidate will not simply monitor repair progress but will actively drive repairs forward by engaging with workshops, dealerships, technicians, suppliers, and customers to remove obstacles, resolve delays, and minimise vehicle downtime.
This position requires someone who can remain calm during high-pressure situations, manage multiple repair cases simultaneously, challenge vague explanations professionally, and think critically to identify practical solutions.

POSITION INFO:
Key Responsibilities Repair Coordination & Case Ownership Take full ownership of allocated repair and breakdown cases from assignment through to resolution. Manage passenger vehicle, light commercial vehicle, truck, trailer, and other asset repair cases. Monitor repair progress continuously and proactively drive cases toward completion. Identify and resolve factors causing unnecessary delays. Escalate stalled or high-risk repairs with clear recommendations and supporting information. Ensure repair activities comply with company procedures and customer requirements . Technical Assessment & Problem Solving Review fault reports, repair plans, quotations, and workshop feedback. Assess the reasonableness of diagnoses, repair methods, labour requirements, and parts replacement recommendations. Identify inconsistencies or gaps in technical explanations. Request additional evidence, testing, or diagnosis when required. Develop multiple solution options and recommend the most effective course of action. Balance repair urgency with safety, quality, warranty, and cost considerations. Stakeholder Communication Liaise directly with workshops, dealerships, suppliers, fleet operators, and internal stakeholders. Handle urgent and high-pressure situations professionally and confidently. Communicate clear and accurate repair updates. Differentiate between confirmed information, estimated timelines, and pending actions. Maintain strong relationships while ensuring accountability and progress from suppliers. Downtime Management Understand the operational impact vehicle downtime has on customers and fleet operators. Proactively identify opportunities to accelerate repairs. Follow up on supplier commitments and agreed milestones. Challenge repeated delays, weak explanations, and poor planning. Coordinate alternative solutions to minimise operational disruption. Administration & System Management Maintain comprehensive and accurate case notes within the company's proprietary operating system. Document supplier commitments, actions, escalations, and outcomes. Track repair milestones and ensure complete visibility of case histories. Ensure all information is captured accurately and in real time. Support reporting and operational performance monitoring. Minimum requirements: Grade 12 \/ Matric. Minimum 3 years' experience in one or more of the following: Technical Service Advising Technical Workshop Control Technical Fleet Maintenance Administration Breakdown Coordination Technical Support Services Vehicle Repair Coordination Strong practical understanding of vehicle mechanical and electrical systems. Ability to interpret job cards, repair quotations, workshop reports, and technical diagnoses. Excellent computer literacy and confidence working on specialised software systems. Strong verbal communication and telephone skills. Ability to work effectively in a fast-paced operational environment. Preferred Experience Commercial truck dealership experience. Trailer maintenance or repair network experience. Fleet management or fleet maintenance experience. Multi-brand workshop experience. Automotive trade qualification or technical certification. Exposure to roadside assistance or breakdown coordination environments. Experience with parts sourcing, warranties, labour times, and repair authorisations. Intermediate Microsoft Excel proficiency. Key Competencies Critical Thinking & Problem Solving Quickly assesses situations and identifies root causes. Develops practical solutions rather than simply reporting problems. Considers multiple options and recommends the best course of action. Urgency & Ownership Takes accountability for outcomes. Understands the financial impact of vehicle downtime. Maintains momentum until repairs are completed successfully. Emotional Resilience Remains calm when dealing with distressed or frustrated customers. Able to separate emotion from operational requirements. Maintains professionalism during difficult conversations. Technical Judgement Distinguishes genuine technical challenges from avoidable delays. Understands common vehicle repair processes and workshop operations. Challenges unsupported diagnoses and explanations confidently. Communication Skills Provides clear, factual, and concise updates. Communicates effectively with customers, suppliers, technicians, and management. Confidently manages difficult conversations while maintaining positive working relationships. Multitasking & Organisation Manages multiple active cases simultaneously. Prioritises high-impact situations effectively. Maintains exceptional attention to detail in a demanding environment. Persistence & Follow-Through Consistently follows up on commitments and deadlines. Escalates issues when required. Does not allow repair cases to stagnate. Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.