Automotive Workshop Manager - Western Cape (Northern Suburbs)

SUMMARY:
#DriveYourCareerForward as a Workshop Manager leading a full-service automotive workshop

Our client, a MIWA-compliant automotive workshop, is seeking an experienced Workshop Manager to lead their team. This hands-on role involves overseeing vehicle repairs, servicing, and accessory offerings, ensuring operational efficiency, high-quality workmanship, and excellent customer satisfaction.
The Workshop Manager will oversee daily workshop operations, supervise and develop technical staff, manage workflow and resources, and ensure all vehicles are serviced or repaired to the highest standards. This role combines leadership, operational management, and technical involvement to drive workshop success.

Remuneration:
R25 000 – R30 000 per month, depending on experience, plus performance-based incentives. Benefits include Provident Fund and UIF.

POSITION INFO:
Duties include

• Report to the Operations & Sales Manager.
• Oversee all workshop operations, ensuring adherence to safety and quality standards.
• Supervise and mentor workshop staff, including technicians and support personnel.
• Allocate jobs, monitor progress, and maintain workflow efficiency.
• Perform diagnostic checks and mechanical repairs where required, ensuring accurate and safe workmanship.
• Prepare accurate quotes, calculate labour and parts costs, and manage vehicle bookings.
• Ensure timely completion of jobs while maintaining high levels of customer satisfaction.
• Maintain workshop tools, equipment, and inventory, ensuring proper usage and accountability.
• Track operational costs and optimise resource usage within budget.
• Liaise with customers and staff to investigate vehicle issues or repeat repairs, implementing corrective actions where necessary.
• Manage tyre bay operations and other specialised service areas when required.
• Provide updates to management on workshop performance, challenges, and opportunities for improvement.

• Matric Certificate or equivalent.
• Min of 3 years foreman | service management experience.
• Strong technical knowledge of automotive diagnostics, repairs, and maintenance procedures.
• Recognised qualification as a Red Seal Mechanic or equivalent semi-skilled experience.
• Proven experience in workshop management and team leadership.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication and interpersonal skills to manage staff and liaise with customers.
• Ability to work hands-on when required, performing mechanical tasks safely and efficiently.
• Experience in training, mentoring, and developing workshop personnel.
• Commitment to quality, compliance, and continuous improvement.

• Accuracy and efficiency of diagnostics and repairs.
• Workshop productivity and job turnaround times.
• Compliance with safety and quality standards.
• Customer satisfaction and minimisation of repeat repairs.
• Team performance, development, and adherence to procedures.