Avaya Telephony Engineer

SUMMARY:
A global systems integrator and digital transformation expert focused on technology-enabled CX is seeking a talented Avaya Telephony Engineer to join their dynamic team.

We are seeking a highly organised, performance-driven Avaya Telephony Engineer. As a Telephony Engineer specializing in Avaya technologies, you will assume a pivotal role in the complete lifecycle of the Company’s (UK and SA) customers' telephony environments.

POSITION INFO:
Responsibilities will encompass intricate tasks such as design, implementation, support, maintenance, and optimization. This position is at the forefront of our technology support team, requiring a deep understanding of Avaya solutions to ensure seamless communication experiences for our clients.

KEY SKILLS & EXPERIENCE
- Proven experience as an Avaya Engineer with expertise in AACC and ACRA.
- Experience in system integration and collaboration with other enterprise systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Experienced telecommunications professional with a broad operational and new business support background, with a minimum of 5 years experience.
- Experience in Contact Centre Technology.
- ITIL v3 Foundation (ITIL v4 preferred).
- Proven leadership qualities with a strong customer focus.
- Ability and influence to engage with senior business stakeholders and your team.
- Self-motivated team player with excellent interpersonal skills.
- Effective under pressure, with the ability to manage and prioritize business priorities.
- Proficient in developing Customer Service processes and documentation.
- A tenacious problem solver with a hands-on leadership style with the ability to co- ordinate and motivate a diverse virtual team.