BPO Business Development Manager

SUMMARY:
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POSITION INFO:

The BPO Business Development Manager is responsible for driving revenue growth through the acquisition of new clients for our Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact centre and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions. The successful candidate will thrive in a fast-paced, entrepreneurial environment and possess the ability to independently hunt, engage, and close deals across multiple verticals.

What you'll do:

• New Business Acquisition: Identify, qualify, and close new business opportunities for inbound/outbound contact centre, back-office, and support services.
• Pipeline Development: Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, existing market connections, partnerships, conferences, and digital channels.
• Contribute to strategic business planning, pricing models, and revenue forecasting.
• Client Engagement: Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.
• Market Expansion: Penetrate new verticals not limited to retail, healthcare, financial services, e-commerce, Energy, and Telco by tailoring messaging to client pain points.
• Collaboration: Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.
• Reporting & Forecasting: Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.
• Brand Representation: Represent our BPO at trade shows, industry events, webinars, and client meetings as a trusted thought partner and consultative seller.

Your Expertise:

• 5+ years of business development or enterprise sales experience in BPO, contact centre outsourcing, or SaaS with a CX focus.
• Proven track record of consistently meeting or exceeding sales quotas (R20M+ annually).
• Experience selling complex, multi-stakeholder solutions with long sales cycles.
• Familiarity with CRM systems, LinkedIn Sales Navigator, and outreach tools.
• Deep understanding of contact centre KPIs, SLA metrics, workforce management, scheduling and outsourcing value propositions.
• Strong presentation, proposal writing, and negotiation skills.
• Highly self-directed, resourceful, and accountable for results.
• Experience selling to mid-market or enterprise clients in regulated industries (e.g. retail, healthcare, finance, Energy, and telecom).
• Knowledge of local, nearshore, and offshore delivery models.
• Familiarity with RFP processes, contract and price structuring in outsourced services.

Key Competencies:

• Hunter Mentality – Driven to win new logos and build from scratch
• Consultative Approach – Skilled at diagnosing client needs and proposing tailored solutions
• Resilience – Comfortable with ambiguity, rejection, and long sales cycles
• Collaboration – Effective working cross-functionally with marketing, operations, and leadership
• Strategic Thinking – Able to identify whitespace and design entry