BPO/Call Centre Recruiter

SUMMARY:
Job Title: BPO / Call Centre Recruiter
Location: Durban

Job Overview:
The BPO / Call Centre Recruiter will be responsible for managing the end-to-end recruitment process for call centre and BPO campaigns, ensuring that the organisation consistently attracts, assesses and appoints high-quality candidates within agreed recruitment timelines. The position requires a high-volume, target-driven and proactive recruitment approach, with the ability to manage multiple vacancies and campaigns simultaneously while maintaining a high standard of candidate quality and compliance.

POSITION INFO:
Minimum Requirements: Grade 12 \/ Matric required. HR, Recruitment, Psychology, Business Management or related qualification will be advantageous. Minimum 2-3 years' recruitment experience. Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred. Experience in high-volume recruitment will be advantageous. Experience recruiting sales consultants and call centre agents will be advantageous. Experience working with recruitment targets and KPIs. Recruitment databases \/ ATS systems. LinkedIn and social media recruitment platforms. Ability to learn campaign-specific systems quickly. Key Responsibilities: Ensure recruitment processes comply with applicable employment legislation and company policies. Maintain confidentiality of candidate and employee information. Ensure candidate documentation is handled securely. Follow POPIA requirements when collecting, processing and storing candidate information. Ensure recruitment decisions are based on objective and job-related criteria. Maintain accurate recruitment reports and trackers, including: Daily recruitment activity. Weekly recruitment reports. Vacancy status. Candidate pipeline. Interview schedules. Placement statistics. The Recruiter will be responsible for maintaining a professional candidate experience throughout the recruitment process. This includes: Communicating clearly with candidates. Providing accurate information regarding vacancies. Managing candidate expectations. The successful candidate must be comfortable working in a fast-paced environment where large numbers of employees may need to be recruited within short periods. This may include: Mass recruitment campaigns. Recruitment drives. Walk-in interviews. The Recruiter will be expected to work against agreed recruitment KPIs, which may include: Number of candidates sourced. Number of candidates screened. Number of interviews conducted. Number of candidates submitted. Number of successful placements. To apply email CVs to: