BUSINESS COORDINATOR

SUMMARY:
Identify potential obstacles before execution and ensure swift and effective service delivery.

POSITION INFO:

Your Matric, at least 3 years of administrative experience within the Medical Healthcare Environment, a minimum of 3 years of experience working with Digital platforms for medical schemes, a minimum of 3 years of engagement with social media, including content posting and monitoring, proficiency of a minimum of 3 years in advanced Excel, encompassing combined reporting content, as well as PowerPoint skills, advanced experience in Administrative, Operational, and Customer Services and the following Language Requirements:

• Verbal and written communication in English, at all levels;
• Having a grasp of Afrikaans would be advantageous;

will enable you to:

Processes:

• On-boarding and settlement of new employees:
  • Obtaining all relevant personal information to effectively execute the following:
    • Introduction of employees;
    • Linking on all internal platforms;
    • Requesting various internal and external licensing;
• Complaints Management:
  • Identify the source of complaint – delegate to ensure resolution, assess, and present resolution to General Manager;
• Book transfers:
  • Accurately keeping a record of requested book transfers;
  • Prepare an internal action plan with deadlines on book transfers;
  • Follow up on the execution of the transfer;
• Prepare and draft referral agreements for General Manager:
  • Ensure that documented process is kept up to date;
  • Update the central register as and when to ensure that all relevant information is kept up to date and that a bird’s-eye-view can be requested at any time;
• Product Providers interaction:
  • Assist with commission queries and follow-ups at product providers;
  • Arrange quarterly training schedules in coordination with team leaders;
  • Arrange quarterly high-level meetings for General Manager /Healthcare Advisors with identified stakeholders;
• Reporting:
  • Prepare monthly integrated reports on referral advisors;
  • Schedule quarterly production meetings with Business Development;
  • Update and manage asset register - quarterly;
  • Prepare Bi-weekly reports on book transfers as and when a transfer is in progress;
  • Prepare Monthly reports on training provided for sales and administrative staff;
  • Prepare bi-weekly reports on social media exposure and engagement;

People:

• General administrative tasks:
  • Support to General Manager and diary management;
  • Collate and coordinate project information by combining information into Excel spreadsheets and writing reports;
  • Assist with team coordination to ensure that deadline dates are met and reported on;
  • Coordinate Travel Arrangements;
• Technology:
  • Actively identify and report internal issues on internal systems
    • Identify, interrogate, and decide on appropriate action to follow where necessary and through the correct channels of support;
  • Social Media posts and monitoring (for example Facebook, Instagram, and Linked)
    • Assist with the live posting of social media (approved) posts for engagement;
    • Ensure that deadlines for content are reached and reported on.

NB! This job is now closed. You can apply for other jobs by uploading your CV.