Banking Customer Relationship Manager (CH1206)

SUMMARY:
-

POSITION INFO:

Our client, a leading South African Payment Service Provider (PSP), is seeking a commercially mature and strategically driven Banking Customer Relationship Manager to join their team.

This role requires a resilient, execution-focused relationship leader with deep payments expertise and the ability to operate effectively within regulated financial environments.

Responsibilities will include:

• Managing and growing enterprise-level relationships with banking network partners to optimise transaction volumes and service delivery.
• Developing and executing joint commercial strategies aligned to business objectives.
• Leading complex, multi-party partnership engagements including negotiation with senior and C-suite stakeholders.
• Supporting onboarding and integration initiatives in collaboration with internal teams.
• Ensuring optimal settlement flows, risk alignment and payment infrastructure performance.
• Representing the client within the banking and financial services ecosystem.
• Leverage performance data and market insight to inform commercial strategy and report on partnership outcomes.

Minimum requirements:

• Relevant tertiary qualification.
• 5-8 years’ account management experience within payments, fintech, banking or large digital wallet ecosystems.
• Strong knowledge of card networks, settlement flows, risk management and payment infrastructure.
• Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C-suite stakeholders.
• Established network within PSPs, acquiring banks, payment processors or financial institutions.
• Proficiency in MS Office and data analytics tools.
• Driver’s license, and the ability to travel.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.

NB! This job is now closed. You can apply for other jobs by uploading your CV.