Banking Customer Relationship Manager (CH1206)

SUMMARY:
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POSITION INFO:

Our client, a leading South African Payment Service Provider (PSP), is seeking a commercially mature and strategically driven Banking Customer Relationship Manager to join their team.

This role requires a resilient, execution-focused relationship leader with deep payments expertise and the ability to operate effectively within regulated financial environments.

Responsibilities will include:

• Managing and growing enterprise-level relationships with banking network partners to optimise transaction volumes and service delivery.
• Developing and executing joint commercial strategies aligned to business objectives.
• Leading complex, multi-party partnership engagements including negotiation with senior and C-suite stakeholders.
• Supporting onboarding and integration initiatives in collaboration with internal teams.
• Ensuring optimal settlement flows, risk alignment and payment infrastructure performance.
• Representing the client within the banking and financial services ecosystem.
• Leverage performance data and market insight to inform commercial strategy and report on partnership outcomes.

Minimum requirements:

• Relevant tertiary qualification.
• 5-8 years’ account management experience within payments, fintech, banking or large digital wallet ecosystems.
• Strong knowledge of card networks, settlement flows, risk management and payment infrastructure.
• Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C-suite stakeholders.
• Established network within PSPs, acquiring banks, payment processors or financial institutions.
• Proficiency in MS Office and data analytics tools.
• Driver’s license, and the ability to travel.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.