Customer Relationship Manager (Network) Hybrid

SUMMARY:
This role is ideal for a relationship-driven professional who enjoys operating at the intersection of technology, partnerships, and commercial growth, within a flexible, forward-thinking environment.

POSITION INFO:

Location: Stellenbosch (Hybrid – 2 days in office to start, with increased flexibility over time)

A fast-growing payments technology business is seeking an experienced Network Customer Relationship Manager to join its team in Stellenbosch. This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction performance, strengthening partnerships, and supporting sustainable business growth.

The successful candidate will be a strategic, commercially minded professional with deep experience in the fintech, banking, or payments ecosystem. They will take ownership of a portfolio of payment networks, ensuring excellent relationship management, retention, and expansion while identifying opportunities for innovation and scale across Africa.

Key Responsibilities:

• Own and grow relationships with digital and banking payment networks to drive transaction volume and revenue growth.
• Develop and execute joint sales and growth strategies in collaboration with payment network partners.
• Lead the onboarding of new payment networks, working closely with Operations, Finance, Legal, and IT on contracts, pricing, and technical integrations.
• Ensure the successful delivery and ongoing performance of products and services, managing operational, technical, and commercial queries.
• Monitor transaction performance, analyse data trends, and forecast volumes to support strategic decision-making.
• Identify market trends, competitive activity, and new opportunities to refine commercial and product strategies.
• Build and maintain strategic partnerships, representing the business at industry events, conferences, and networking forums.
• Support marketing initiatives, collaborating on campaigns, partner collateral, and promotional activities.
• Drive expansion of payment network relationships across African markets.
• Track, report, and present on business development progress, including performance metrics, insights, and growth outcomes.

Minimum Requirements:

• Relevant tertiary qualification.
• 5–8 years’ experience within fintech, banking, or the payments industry.
• Proven experience in business development, partnership management, and scaling initiatives.
• Strong understanding of digital platforms, product development, and product management.
• High level of proficiency in MS Office and data analytics tools.
• Valid driver’s license and willingness to travel when required.
• Fluent in English with a good working understanding of Afrikaans (additional languages advantageous).