Banqueting Co-Ordinator

SUMMARY:
Job Title: Banqueting Coordinator
Industry: Hospitality (Hotels, Game Lodges, Conference Venues)
Location: South Africa
 
Job Purpose
To plan, coordinate, and execute all banqueting and event functions, ensuring seamless service delivery and exceptional guest experiences in line with the establishment’s standards.
 
Key Responsibilities
Event Coordination & Planning
Liaise with clients to understand event requirements (corporate functions, weddings, conferences, etc.)
Prepare event proposals, quotations, and contracts
Coordinate all event logistics including venue setup, décor, catering, and equipment
Conduct site inspections with clients where required
Operational Management
Oversee the execution of events from setup to breakdown
Ensure all departments (kitchen, housekeeping, F&B, maintenance) are aligned
Manage event timelines and ensure smooth flow of service
Handle last-minute changes or issues professionally
Client Relationship Management
Maintain strong relationships with clients and suppliers
Act as the main point of contact before, during, and after events
Ensure high levels of customer satisfaction and handle complaints effectively
Administrative Duties
Maintain accurate records of bookings and event details
Prepare function sheets and distribute to relevant departments
Monitor budgets, costs, and billing accuracy
Assist with reporting and forecasting of banqueting revenue
Team Coordination
Brief banqueting staff on event requirements
Coordinate staffing levels with HR or Duty Managers
Supervise casual staff during functions where necessary
 
Minimum Requirements
Qualifications
Diploma or Degree in Hospitality Management, Events Management, or related field
Experience
2–4 years’ experience in banqueting, events coordination, or F&B operations
Experience in hotels, lodges, or conference venues preferred
Skills & Competencies
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
High attention to detail
Problem-solving and decision-making skills
Ability to work under pressure and flexible hours (weekends, evenings, public holidays)
Financial acumen (budgeting and cost control)
 
Technical Skills
Proficiency in MS Office (Word, Excel, Outlook)
Experience with booking/event management systems (e.g., Opera, Protel, or similar)
Basic understanding of food and beverage operations
 
Key Performance Indicators (KPIs)
Client satisfaction scores
Successful execution of events (minimal errors/complaints)
Revenue generation and upselling success
Adherence to budgets and cost control
Repeat business and client retention
 
Personal Attributes
Professional and well-presented
Customer-focused mindset
Energetic and proactive
Strong leadership and teamwork abilities
Ability to remain calm under pressure
 

POSITION INFO:
Job Title: Banqueting Coordinator
Industry: Hospitality (Hotels, Game Lodges, Conference Venues)
Location: South Africa

Job Purpose
To plan, coordinate, and execute all banqueting and event functions, ensuring seamless service delivery and exceptional guest experiences in line with the establishment’s standards.

Key Responsibilities
Event Coordination & Planning
Liaise with clients to understand event requirements (corporate functions, weddings, conferences, etc.)
Prepare event proposals, quotations, and contracts
Coordinate all event logistics including venue setup, décor, catering, and equipment
Conduct site inspections with clients where required
Operational Management
Oversee the execution of events from setup to breakdown
Ensure all departments (kitchen, housekeeping, F&B, maintenance) are aligned
Manage event timelines and ensure smooth flow of service
Handle last-minute changes or issues professionally
Client Relationship Management
Maintain strong relationships with clients and suppliers
Act as the main point of contact before, during, and after events
Ensure high levels of customer satisfaction and handle complaints effectively
Administrative Duties
Maintain accurate records of bookings and event details
Prepare function sheets and distribute to relevant departments
Monitor budgets, costs, and billing accuracy
Assist with reporting and forecasting of banqueting revenue
Team Coordination
Brief banqueting staff on event requirements
Coordinate staffing levels with HR or Duty Managers
Supervise casual staff during functions where necessary

Minimum Requirements
Qualifications
Diploma or Degree in Hospitality Management, Events Management, or related field
Experience
2–4 years’ experience in banqueting, events coordination, or F&B operations
Experience in hotels, lodges, or conference venues preferred
Skills & Competencies
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
High attention to detail
Problem-solving and decision-making skills
Ability to work under pressure and flexible hours (weekends, evenings, public holidays)
Financial acumen (budgeting and cost control)

Technical Skills
Proficiency in MS Office (Word, Excel, Outlook)
Experience with booking/event management systems (e.g., Opera, Protel, or similar)
Basic understanding of food and beverage operations

Key Performance Indicators (KPIs)
Client satisfaction scores
Successful execution of events (minimal errors/complaints)
Revenue generation and upselling success
Adherence to budgets and cost control
Repeat business and client retention

Personal Attributes
Professional and well-presented
Customer-focused mindset
Energetic and proactive
Strong leadership and teamwork abilities
Ability to remain calm under pressure