Billing System (CBS) Maintenance Engineer

SUMMARY:
To ensure that processes and Routine Maintenance activities (Monitoring, backup, upgrading, patching and so on) of the CBS (Billing System) are done according to schedule to meet SLA.

POSITION INFO:

Main Role Purpose:
To ensure that processes and Routine Maintenance activities (Monitoring, backup, upgrading, patching and so on) of the Billing System are done according to schedule to meet SLA.

Support Client (Users) on how to use the billing system and clarify any misunderstandings.

Summary of Responsibilities:

Preventative maintenance (installation of service packs, patches, hot fixes, etc.)

Fault Resolution - Service Restoration - Escalation to 2^nd Level - Record, track, and document the resolution process and decisions taken through to final resolution.

Analyze trends for ways to prevent repeated future problems

Test fixes - post-resolution follow-ups - ensure problems have been adequately resolved.

Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

Ensure the Accuracy of ratings of the Billing Systems and Manage performance.

Communicate Billing System issues to management, development teams, end users, and unit leaders.

Maintenance and performance enhancement of other (new and existing) systems in the department.

Identify and learn appropriate software applications used and supported by the department.

Collaborate with service integration and business architects in conceptualizing and development of new solutions and applications.

Support testing teams to ensure execution of test scripts and results.

Requirements:

4 Years’ Experience in maintenance of Billing Systems (CBS) in the Telecoms Industry, Experience in development and implementation would be an advantage.

Experience on any of CBS product/solution and related tools like CBS Client, UI Editor Etc.

A Degree / Diploma in Computer Science, Telecommunication, System design or similar.

Basic Knowledge and Understanding of Programming / Software Development Tools and Languages (C++, UNIX, Oracle).

Knowledge of database queries like PL/SQL and SQL.

Extensive experience with core software application including all CBS (Convergent Billing System) and CTI (Computer Telephony Integration) components

Soft Skills Required:

Good customer service attitude, excellent communication, Logical thinking approach and strong problem-solving skills.