Branch Administrator

SUMMARY:
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POSITION INFO:

• Monitoring incoming and transferring of phone calls
• Manage reception area in terms of package deliveries (couriers) and walk in clients
• Manage office equipment and stationery
• Attend to any store related request: E.g Tracking of a parcel, order, following up on a client/dealer matter, attending to a request from management, etc
• Attending to and processing daily orders from dealers, enquiries on stock, sending shipping information, etc
• Processing of ALL product orders from Dealers and Resellers in SA & Abroad
• Be the contact person and respondent for Resellers/Dealers with regards to any enquiries/orders
• Work closely with HO to be up to speed with regards to stock on hand, stock on water and communicating such to dealers and retail clients
• Placing stock orders (IBT) from HO to JHB for stock replenishment and dealer P.O
• Manage and track back orders (and keep dealers/clients updated as to status/lead time of order)
• Attend to showroom clients as and when required
• Manage the flow of store administration and paperwork and ensure correct filing procedures are followed
• All administration file to be kept updated daily and filed in accordance with filing procedures as set out by management
• Keep up to date with new and existing product knowledge
• Report on debtors and follow up with dealers and clients RE outstanding payments

PERFORMANCE

• Honesty in all matters when handling company resources.

• Friendliness and politeness to customers and colleagues alike.
• Professionalism in dealing with calls and walk in customers.
• To provide excellent service to all clients at all times.
• Punctuality and appearance when coming to work.
• This will be measured against smooth administration of all tasks of all tasks as per your job description.

• Stock accuracy under your control.
• Debtors, Creditors good relations
• Dedication to the company, Drive and Work Ethic
• Honesty, reliability, responsibility, and self – motivation