Branch Manager

Recruiter:

Creative Leadership Solutions

Job Ref:

PTA000132/AA

Date posted:

Thursday, September 10, 2026

Location:

Pretoria, South Africa

SUMMARY:
Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Branch Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose:
To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

POSITION INFO:
REQUIREMENTS Minimum education: National Senior Certificate Minimum applicable experience (years): 2-5 years' experience Required nature of experience: Retail store management Multi-branch operations Staff leadership and development Inventory and stock management Pricing and price analysis Administrative and reporting functions Customer service and operational management Skills and Knowledge (essential): Strong leadership and people management skills Excellent communication and interpersonal skills Strong organisational and multitasking abilities Administrative and reporting skills Price analysis and updating pricing structures Inventory management and stock control Other: Fluent in Afrikaans and English Valid driver's licence and own reliable transport Willingness to travel weekly to Johannesburg KEY PERFORMANCE AREAS Store Operations Oversee the daily operations of multiple retail branches Ensure stores are clean, organised, and visually appealing Maintain high operational and merchandising standards Ensure compliance with company policies and procedures Stock & Inventory Management Monitor stock levels and conduct regular inventory checks Manage stock ordering to ensure product availability Minimise stock losses and improve inventory accuracy Perform price analysis and update pricing where required Staff Management Recruit, train, motivate, and develop store employees Monitor staff performance and provide ongoing coaching Foster a positive, customer-focused team culture Manage staff scheduling and attendance Customer Service Deliver exceptional customer service across all branches Resolve customer queries and complaints professionally Maintain a welcoming shopping environment Promote customer satisfaction and loyalty Administration & Reporting Complete all administrative and reporting functions accurately Monitor branch performance and identify improvement opportunities Ensure compliance with operational and financial procedures Support continuous improvement initiatives across all branches

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