Branch Manager

Responsibilities:

• Provide superior customer service levels that exceed customer expectations while staying in line with Company policies and procedures

• Ensure that daily, weekly, and monthly targets are being met

• Adhere to high ethical standards, and comply with all regulations/ applicable laws

• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback

• Resolving customer problems and queries as needed

• Manage warranty claims and assist the customer, salesman and QC department throughout the process

• Managing of all purchase orders and resolve any discrepancy for purchases on orders/ parts

• Responsible for managing the orders system “WOM”

• Responsible for managing the store and the stock levels on the “VISION’ system

• Management of daily sales figures

• Overseeing stock delivery from DC

• Assessing market conditions and realign business strategy accordingly

• Lead, develop and implement variable cost programmes across all areas of responsibility

Requirements:

• Matric/Grade 12

• Additional related courses/qualifications and advantage

• At least 8 – 10 years’ experience in a similar management role within the motor industry

• Sound Technical knowledge and understanding

• Experience in motor part sales

• Experience of managing Profit and Loss, balance sheet and associated financial responsibilities

• Understanding of procurement

• Understanding of ISO 9001/ 45001 or relevant quality management system

• Strong proficiency in Microsoft Office

• Experience with stock management

• Sales and customer interaction experience

Salary:

Market Related