Branch Manager (IT), KZN

SUMMARY:

We are seeking a Branch Manager for a permanent role based in Durban, KwaZulu Natal.

POSITION INFO:

Applicants are required to meet the following criteria:

• At least 10 years’ experience in similar industry
• Account management experience advantageous
• Proven track record of delivering projects within defined timelines under high pressure

• Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives
• Confirm regional operating capacity in all departments
• Continuously analyse operating performance and develop ways to improve efficiency
• Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
• Ensure sure both parties (region & head office) are giving and/or receiving health & safety support
• Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes
• Keep a record of past reports and monthly performance metrics
• Report on department status weekly – Installations; Maintenance; Projects
• Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
• Report back on progress towards targets throughout the month
• Provide support to the regional manager across all departments and functions to enable better and improved execution in the region
• Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
• Identify potential crises & devise contingency plans
• Plan and facilitate effective regional updates and meetings
• Liaise with business partners and ensure strong relationships

• Reporting to be accurate, timeous and detailed
• Able to produce detailed analysis of past regional performances
• All stock is received within agreed timeframes and no stock shortages
• All staff & contractors have H&S audits within agreed timeframes allowed
• All staff that require training and technical support receive it within agreed timeframes
• Develop a set of KPIs to determine efficiency and performance
• Maintain a report on the maximum operating capacity of each region
• Available Technical capacity exceeds monthly target by at least 10%