Broker Relationship Manager / Team Manager.

SUMMARY:
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POSITION INFO:

OUR BLUE-CHIP CLIENT WHO OPERATES IN THE FINANCIAL, INSURANCE & HEALTHCARE WELLNESS SPACE FOR INDIVIDUALS, FAMILIES AND BUSINESSES; IS CURRENTLY LOOKING TO EMPLOY A BROKER RELATIONSHIP MANAGER / TEAM MANAGER.

EXPERIENCE AND QUALIFICATIONS

• Three to five years’ relevant management experience
• Matric/Grade 12, post graduate degree in marketing will be beneficial
• Regulatory exams accredited FAIS requirements, RE1 and 5 will be beneficial
• Full qualification - Commercial and Personal Insurance NQF Level 5 or relevant qualification in field
• 5 years servicing experience in short term insurance or financial industry, personal and commercial insurance
• Strong business acumen, with an ease to take decisions and initiating action
• 5 years'' experience in dealing with brokers and their practices
• Capable of competently using Power point, Excel and other visual aids and software packages
• Ability to present professionally to Executives and Corporate Accounts
• Extensive knowledge in short term distribution and the broker market, processing systems, Quotations, Servicing, Claims and Finances including Compliance and legislation
• Sales and Service

RESPONSIBILITIES:

Maintaining Key Relationships:

• Draw up and Meet SLA''s agreed with Brokers
• Conduct face to face visits to brokers
• Drive distribution activities with respective team and service levels
• Manage one on one consultations, ensuring regular communication and meetings with staff
• Ensure effective resourcing, development, performance management and retention plans are in place for staff
• Participation in corporate events, advertising, and general relationship building
• Maintain telephonic and e-mail communication with brokers
• Handle broker queries
• Market new products and value proposition to brokers
• Contract management with brokers and distribution team
• Monitor broker activities through, audits, client feedback and broker visits
• Identify trends and market related issues and relay these to the Executive
• Manage productivity related to key areas within the branch/broker team.
• Improve the client service by adhering to service level agreements
• Perform activities that will contribute to reducing branch errors
• Monitor discounts mandates
• Perform upselling to support organic growth of personal existing portfolio
• Manage and monitor the churn rate to support growth and productivity
• Collaborate and work with claims team to ensure claims are resolved within set time frames
• Complete amendments in line with policy and procedure requirements
• Utilizing management information to monitor productivity in the team as well as on broker level.
  
  

Monitor Brokerage commissions:

• Handle and resolve queries relating to commissions

Build relationship with new brokers and introducing other Products:

• Identify opportunities for engagement on new brokers
• Ensure all brokerage contracts are signed and necessary approvals are in place
• Ensure that new brokers understand the products and processes
• Offer systems training and introduction to allocated consultants

Compile required reports:

• Submit weekly visit report to Executive
• Pull sales reports and Loss Ratio reports where required
• Build on own continuous professional development
• Ensure adherence to industry qualification requirements are met where applicable
• Update product knowledge on an ongoing basis

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

NB! This job is now closed. You can apply for other jobs by uploading your CV.