Building Manager

Letting process

• Conducting pre-qualification interviews with prospective tenants

• Facilitation of information/education sessions with approved tenants

• Ensuring tenants fully understand the rules, processes and policies of the building and the company

Customer care

• Follow up and resolve where possible, any customer queries or complaints. Escalate any unresolved issues to the Area Manager, Portfolio Manager or Customer Services.

• Assist all other departments in resolving tenant queries where necessary.

Building rules and procedures

• Ensure tenants adhere to the building rules and procedures as set out in the Building Managers guide. i.e., visitors, overcrowding etc.

Repairs and maintenance

• Ensure that the properties are well maintained at all times and that all repairs and maintenance carried out are completed within the company’s stipulated turnaround times and that the quality of the work performed is in line with the company’s benchmarks.

• Check the maintenance request book daily and ensure the repairs are carried out.

• Carry out routine repairs and maintenance where necessary.

• Control any and all stock held at the building and keeping the stock register up to date.

Property inspections

• Inspect the properties and their surrounds daily to ensure that they are clean and well maintained. Report any issues to the Area or Portfolio Manager and follow up until the issues are resolved.

Service providers

• Liaise with the various service providers and ensure they adhere to the established service level agreements and company protocols.

Equipment & compliances

• Ensure that all on site equipment is well maintained, serviced and repaired when necessary and complies with the various occupational health and safety regulations.

Administration

• Collect and deliver tenant statements, letters, notices etc.

• Assist with credit control procedures, including obtaining proof of payments.

• Complete the unit snag lists when tenants move in or out and deliver the lists to the office in a timeous manner.

• Submit the attendance register and leave forms for all staff assigned to your building.

Meter reading

• Record the bulk meter readings for electricity, water, gas, and heat pumps each day and submit the readings to the Area Manager weekly or as requested.

• Obtain sub meter readings monthly at the agreed times and submit them to head office on the stipulated date.

Reporting

• Provide the required reporting timeously and in the agreed format. Reports include but are not limited to - Building/Estate Managers weekly report, daily meter reading report, monthly vacancy report.

Meetings

• Attend meetings related to the assigned properties when necessary, including Body Corporate, Tenant Committee, homeowners and trustees meetings where applicable. Some of these meetings may take place outside regular working hours.

General

• Perform any other duties as stipulated in the Building Managers Guide or when required by the manager.