Business Analyst

SUMMARY:
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POSITION INFO:

We are seeking a highly skilled and detail-oriented Business Analyst to join our dynamic team in East London. The successful candidate will play a key role in analysing business processes, identifying opportunities for improvement, and implementing solutions to enhance operational efficiency and productivity.

Key Responsibilities

• Conduct in-depth analysis of existing business processes to identify inefficiencies and areas for enhancement.
• Analyse data to detect trends, assess performance, and identify potential risks.
• Collaborate with stakeholders across departments to gather, define, and document business requirements.
• Develop and maintain comprehensive process maps, workflows, and related documentation.
• Recommend and implement process improvements to drive efficiency and effectiveness.
• Partner with cross-functional teams to ensure successful execution of process changes.
• Perform regular process reviews and provide actionable insights for continuous improvement.
• Communicate progress and gather feedback from stakeholders throughout the change process.
• Support user acceptance testing (UAT) and assist with the rollout of new processes and systems.
• Deliver training and ongoing support to end-users on updated processes and tools.
• Stay informed on industry trends and best practices to drive innovation and continuous improvement.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• Proven experience as a Business Analyst or in a similar analytical role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and documentation tools.
• Familiarity with project management methodologies.
• Ability to work independently and collaboratively within a team.
• High attention to detail and strong organizational skills, with the ability to manage multiple projects simultaneously.