Business Analyst

SUMMARY:
Purpose:
To identify business problems and understand change requests, document clear business requirements, coordinate solution delivery with relevant teams, and support the successful rollout of system enhancements in a fast-paced environment using the company's in-house ticketing system.
 
Key dials:

• Identify, gather, and document stakeholder requirements
• Conduct business and systems analysis.
• Coordinate and deliver business solutions.
• Provide testing and implementation support
• Manage stakeholder communication
• Effective self-management

• General:
• MS Office proficiency
• Microsoft Visio Proficiency
• Agile Knowledge
• SDLC
• BABOK
• SQL Knowledge
• Manual Testing Knowledge
• Project Methodology
• Company:
• In–depth knowledge of the company policies, practices, processes and systems
• Understanding of the company operating model
• Express and implied ethical responsibilities

• Written and verbal communication
• Workshop Facilitation
• Joint Application Development (JAD) Session Facilitation
• Prioritising and Planning
• Business Requirements Documents (BRD) user guide
• Stakeholder Management
• Time management
• Project Management
• Decision making skills
• Attention to detail

• Minimum qualification: Relevant BA Certification, with 4-5 years’ Experience
• NQF Alignment: Level 7
• OFO Alignment: 251101
• Job Grade: C

• Business requirements are complete, accurate and approved by stakeholders
• Business needs, problems, and desired outcomes clearly defined and agreed within required timeframes.
• High-quality requirements documentation delivered with minimal rework

• Receive, review, and assess requests submitted by managers through the in-house ticketing system.
• Engage with relevant stakeholders to understand business problems, assess impacts, and define required solution changes.
• Clarify requirements to define scope, expected outcomes, dependencies, and constraints by asking the correct questions
• Gather supporting information using examples, screenshots, mock-ups, illustrations and diagrams where needed
• Document requirements in concise Business Requirement Documents (BRD)-style documents
• Translate business needs into clear functional requirements, user stories, process flows and acceptance criteria
• Confirm requirements with stakeholders before handover to the relevant team

• Business issues are effectively resolved through accurate analysis and practical solutions
• Change impacts are assessed before implementation, reducing business risk
• Analysis supports informed decisions with minimal rework

• Analyse logged requests, system behavior, and current business processes, identify improvement opportunities and recommend practical solutions.
• Distinguish between user issues, process issues and system-related issues
• Review existing workflows and identify opportunities for improvement
• Assess business impact and possible downstream effects
• Provide recommendations aligned with business needs and practical system capability
• Support solution discussions from a business perspective without producing detailed technical specifications

• Rollout is smooth, with little to no production issues and repeat problems
• Defects and gaps are identified and resolved within agreed timelines before implementation
• Changes are fully tested, validated, and approved within agreed quality and delivery parameters before rollout

• Coordinate work between business stakeholders, developers and relevant departments
• Follow up on open actions, dependencies, risks and outstanding feedback
• Clarify business requirements during development when questions arise
• Track progress of bugs, enhancements, reports, workflow changes, and process improvement items
• Support rollout planning and readiness activities for approved changes.
• Escalate delays, blockers or unclear requirements to the Software Support and Testing Manager where needed

• Completed changes are tested, validated, and approved within agreed requirements before rollout
• Defects and gaps are identified early and resolved before implementation
• Rollouts are successfully delivered within agreed timeframes and parameters, with little to no production issues and repeat incidents

• Collaborate with software development teams throughout the deliver lifecycle.
• Perform manual testing on completed changes
• Conduct user acceptance testing (UAT) and regression testing and validate that solutions meet business needs
• Create test plans or structured test scenarios when required
• Record defects, test outcomes, and user feedback clearly
• Collaborate with relevant teams to investigate and resolve issues identified during testing
• Provide handover support for newly implemented enhancements
• Support quality improvements by reducing avoidable rework

• Stakeholders receive regular and clear updates on progress, risks and rollout readiness
• Stakeholder expectations are managed professionally and constructively
• Users and managers are satisfied with the quality of engagement and Communication

• Build sound working relationships with managers, users, developers and related teams
• Ensure stakeholders are informed of progress, issues, delays and next steps
• Facilitate discussions between business users, developers, testers and support teams to confirm alignment between requested change and proposed solution
• Manage feedback and communication throughout the ticket lifecycle
• Support users during rollout and post-implementation handover of new enhancements
• Escalate concerns where required through the software support and testing Manager

• Clear and timely stakeholder communication maintained throughout delivery.
• Deadlines met; relevant parties are informed of deadlines not met – able to provide appropriate resolution.
• Positive stakeholder experience achieved through effective engagement.

• Ensure all tickets and configurations items are up to date by creating your own monitoring system.
• Follow up and update the status and information of tickets for the relevant stakeholders involved.
• Use the knowledge of the processes and methods used to assure that the activities of service meet employees’ needs.
• Maintain high standards of professionalism in all aspects of personal presentation and delivery.
• Demonstrate initiative in follow-through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Provide appropriate resolutions for tasks or deadlines not met.
• Support and drive the business’ core values.
• Maintain a positive attitude and respond openly to feedback.

POSITION INFO:
Purpose: To identify business problems and understand change requests, document clear business requirements, coordinate solution delivery with relevant teams, and support the successful rollout of system enhancements in a fast-paced environment using the company's in-house ticketing system. Key dials: Identify, gather, and document stakeholder requirements Conduct business and systems analysis. Coordinate and deliver business solutions. Provide testing and implementation support Manage stakeholder communication Effective self-management Competency requirements for the position: Knowledge General: MS Office proficiency Microsoft Visio Proficiency Agile Knowledge SDLC BABOK SQL Knowledge Manual Testing Knowledge Project Methodology Company: In-depth knowledge of the company policies, practices, processes and systems Understanding of the company operating model Express and implied ethical responsibilities Skills: Written and verbal communication Workshop Facilitation Joint Application Development (JAD) Session Facilitation Prioritising and Planning Business Requirements Documents (BRD) user guide Stakeholder Management Time management Project Management Decision making skills Attention to detail Minimum qualification : Relevant BA Certification, with 4-5 years' Experience NQF Alignment : Level 7 OFO Alignment : 251101 Job Grade : C Organogram: Identify, gather, and document stakeholder requirements: Business requirements are complete, accurate and approved by stakeholders Business needs, problems, and desired outcomes clearly defined and agreed within required timeframes. High-quality requirements documentation delivered with minimal rework Input\/actions: Receive, review, and assess requests submitted by managers through the in-house ticketing system. Engage with relevant stakeholders to understand business problems, assess impacts, and define required solution changes. Clarify requirements to define scope, expected outcomes, dependencies, and constraints by asking the correct questions Gather supporting information using examples, screenshots, mock-ups, illustrations and diagrams where needed Document requirements in concise Business Requirement Documents (BRD)-style documents Translate business needs into clear functional requirements, user stories, process flows and acceptance criteria Confirm requirements with stakeholders before handover to the relevant team Conduct business and systems analysis. Business issues are effectively resolved through accurate analysis and practical solutions Change impacts are assessed before implementation, reducing business risk Analysis supports informed decisions with minimal rework Input\/actions: Analyse logged requests, system behavior, and current business processes, identify improvement opportunities and recommend practical solutions. Distinguish between user issues, process issues and system-related issues Review existing workflows and identify opportunities for improvement Assess business impact and possible downstream effects Provide recommendations aligned with business needs and practical system capability Support solution discussions from a business perspective without producing detailed technical specifications Coordinate and deliver business solutions. Rollout is smooth, with little to no production issues and repeat problems Defects and gaps are identified and resolved within agreed timelines before implementation Changes are fully tested, validated, and approved within agreed quality and delivery parameters before rollout Input\/actions: Coordinate work between business stakeholders, developers and relevant departments Follow up on open actions, dependencies, risks and outstanding feedback Clarify business requirements during development when questions arise Track progress of bugs, enhancements, reports, workflow changes, and process improvement items Support rollout planning and readiness activities for approved changes. Escalate delays, blockers or unclear requirements to the Software Support and Testing Manager where needed Provide testing and implementation support Completed changes are tested, validated, and approved within agreed requirements before rollout Defects and gaps are identified early and resolved before implementation Rollouts are successfully delivered within agreed timeframes and parameters, with little to no production issues and repeat incidents Input\/actions: Collaborate with software development teams throughout the deliver lifecycle. Perform manual testing on completed changes Conduct user acceptance testing (UAT) and regression testing and validate that solutions meet business needs Create test plans or structured test scenarios when required Record defects, test outcomes, and user feedback clearly Collaborate with relevant teams to investigate and resolve issues identified during testing Provide handover support for newly implemented enhancements Support quality improvements by reducing avoidable rework Manage stakeholder communication: Stakeholders receive regular and clear updates on progress, risks and rollout readiness Stakeholder expectations are managed professionally and constructively Users and managers are satisfied with the quality of engagement and Communication Input\/actions: Build sound working relationships with managers, users, developers and related teams Ensure stakeholders are informed of progress, issues, delays and next steps Facilitate discussions between business users, developers, testers and support teams to confirm alignment between requested change and proposed solution Manage feedback and communication throughout the ticket lifecycle Support users during rollout and post-implementation handover of new enhancements Escalate concerns where required through the software support and testing Manager Effective self-management: Clear and timely stakeholder communication maintained throughout delivery. Deadlines met; relevant parties are informed of deadlines not met - able to provide appropriate resolution. Positive stakeholder experience achieved through effective engagement. Input\/actions: Ensure all tickets and configurations items are up to date by creating your own monitoring system. Follow up and update the status and information of tickets for the relevant stakeholders involved. Use the knowledge of the processes and methods used to assure that the activities of service meet employees' needs. Maintain high standards of professionalism in all aspects of personal presentation and delivery. Demonstrate initiative in follow-through to ensure that personal quality and productivity standards are consistently and accurately maintained. Provide appropriate resolutions for tasks or deadlines not met. Support and drive the business' core values. Maintain a positive attitude and respond openly to feedback. Show commitment to teamwork and a willingness to achieve team