Business Analyst

Responsibilities:

Systems Solutions and Process Design & Optimisation

• Developing technical solutions to business problems by defining, analyzing and documenting requirements.
• Liaise with stakeholders to understand the structure, policies and operations of the business and recommend solutions to achieve set goals
• Facilitating design sessions with the system users to define the solution.
• Acting as a “translator” between the business and IT
• Working with stakeholders at all levels as defined by the specific project
• Improving the quality of the products and services delivered by IT
• Assisting with integration and acceptance testing
• Supporting the development of training and implementation material
• Work closely with implementation team to facilitate change management and implementation strategy
• Providing support during and post implementation advantageous.

Business Process Improvement:

• Custodian of all business processes within the network.
• Manage business process projects that include hosting workshops for information gathering.
• Map and document current business processes throughout the network.
• Manage the process of change requests, process improvement, make recommendation to business network on ideas to improve and streamline the process and systems.

Qualifications:

The ideal candidate will possess the following qualifications:

• Completed relevant diploma or degree in a related field.

Experience:

• 3 to 5 years experience as a Business Analyst is essential
• Experience working in a Start-Up or Scale-Up organisation would be advantageous
• Experience with CRM and ERP implementations would be advantageous.
• Experience in Technology Project Management would be advantageous.
• Knowledge of Business Processes relating to: Billing, Workflow, Customer Relationship Management, Procurement, Operations, Human Capital Management and Finance would be advantageous.

Skills and Mindset:

• Business Process Modelling/Engineering based on BPMN
• Proven analytical and conceptualisation skills.
• Strong business analysis, meeting facilitation, project and time management skills.
• Able to communicate, both verbal and written, effectively with all levels of the business including technical writing skills
• Understanding of systems and process engineering concepts
• The ability to conduct cost/benefit analysis
• Business case development
• Modeling techniques and methods
• Leadership
• Displays grit, high level of excellence, is mission & vision aligned and service oriented (GEMS).

Qualities:

• Grit: Persistence through challenges.
• Excellence: A track record of high expectations personally and professionally.
• Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.
• Self­ Reflection: Finding the capacity to bring your best self to challenges and opportunities.

Values: Service, Persistence, Achievement, Responsibility, Kindness