Integration Business Analyst (Logistics) (JHB Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

SERVE as the hands-on expert bridging technology with clients' businesses as the next Integration Business Analyst sought by a dynamic Logistics company in Joburg. You will work directly with clients to configure plugins, conduct training, and ensure their e-commerce storefronts are seamlessly connected to in-house systems. You will also write customer integration specification that contains field mapping and custom features. The ideal candidate will need a Degree/Diploma or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field with demonstrable technical training or certifications in API integrations and major eCommerce platforms & at least 8 years’ experience in a similar role. You will also need proven success in product delivery and e-commerce integrations and deep functional knowledge of web technologies (REST APIs, JSON, XML).

DUTIES:

Execute Client Integrations -

• Provide hands-on configuration of existing plugins and integrations tailored directly to the client's requirements.
• Troubleshoot and resolve technical configuration issues rapidly to accelerate the client's time-to-value.

Empower Clients through Knowledge -

• Conduct hands-on client training sessions to ensure merchants are confident and capable of using our platforms.
• Act as the technical face of the company during the onboarding phase, building trust and ensuring a smooth transition.
• Translate requirements and issues between customer and developers.

Translate Needs into Technical Requirements -

• Work directly with clients to drive requirements gathering for new integrations.
• Assist in writing clear technical specs for new requirements to be shared with the Dev Team.
• Actively monitor and test existing integrations to ensure they are up to date and ready for Shopify, WooCommerce, and Magento changes.

Champion Quality Assurance and Best Practices -

• Maintain meticulous documentation of all client configurations to ensure a seamless handover to Support and Maintenance teams.
• Actively contribute to a centralised knowledge base of common integration hurdles and solutions to speed up future onboarding.

Ensure Integration Security & Governance -

• Ensure client configurations adhere to internal security and data privacy standards.

REQUIREMENTS:

Qualifications –

• Degree, Diploma, or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field.
• Demonstrable technical training or certifications in API integrations and major eCommerce platforms.

Experience/Skills –

• Minimum 8 years’ experience in similar role.
• Proven success in product delivery and e-commerce integrations. Deep functional knowledge of web technologies (REST APIs, JSON, XML).
• Commercially minded, connects tech to bottom-line impact.
• Strong functional skills – builds trust, trains effectively, and operates with high attention to detail.
• Own reliable vehicle and valid Driver’s License.

ATTRIBUTES:

• Delivers fast: Biased for action - prefers done over perfect.
• Empowers others: Builds capable, independent teams.
• Collaborates well: Works across departments and values input.
• Thinks customer-first: Solves real-world courier problems.
• Uses data: Backs decisions with facts and analytics.
• Stays humble: Open to learning, improving, and listening.