Process Analyst (Agile and Automation)

SUMMARY:
Role Purpose:

• To design, map, and automate end-to-end workflows for learnerships and skills programs. This role ensures that QCTO/SETA compliance and SFIA-aligned projects are managed through agile methodologies and automated via Google Workspace AI tools to achieve "audit-ready" status at all times

POSITION INFO:
Key Responsibilities:
Process Mapping and Digital Transformation:

• End-to-End Mapping: Design visual blueprints of all Academy projects, from learner recruitment and SETA registration to EISA (External Integrated Summative Assessment) and certification
• QCTO/SETA Integration: Map regulatory compliance checkpoints into the digital workflow to ensure no "Evidence of Competence" is missed
• Automation: Use Google AppSheet and Apps Script to automate manual data entry, learner tracking, and document submissions
• AI Implementation: Leverage Gemini for Google Workspace to analyze quality reports and audit findings for rapid gap identification

• Sprint Planning: Organize compliance and QA tasks into 2-week agile sprints to ensure accreditation renewals and SETA uploads are never late
• Continuous Improvement: Facilitate "Retrospectives" between the QA and Compliance teams to optimize the Quality Management System (QMS)
• Backlog Management: Maintain a digital backlog of process improvements, prioritizing those that reduce audit risk or administrative friction

• Role Alignment: Ensure all workflows align with specific SETA and QCTO roles (Assessors, Moderators, and Administrators)
• SFIA Mapping: Support the Compliance Officer in ensuring training programs are mapped accurately against the SFIA (Skills Framework for the Information Age) levels
• Audit Readiness: Build real-time Looker Studio dashboards to provide the QA and Compliance officers with a live view of "compliance health."

• Education: Degree or Diploma in Business Process Management, Information Systems, Industrial Engineering, or a related field
• Experience: 3–5 years as a Process Analyst, ideally within a SETA-accredited training provider or educational environment
• Agile Certification: Scrum Master (CSM) or Agile Project Management certification is highly advantageous
• Technical Skills: Advanced proficiency in Google Workspace (Sheets, Forms, AppSheet, and Gemini AI)
• Experience with process mapping software (e.g., Lucidchart, Miro, or Visio)
• Understanding of the NQF, SAQA, and QCTO regulatory landscape

• Analytical Thinking: Ability to break down complex SETA requirements into simple, automated steps
• Agile Mindset: Comfortable with iterative changes and rapid prototyping of new tools
• Attention to Detail: Ensuring automated workflows maintain the strong evidence standards required for external moderation
• Collaboration: Ability to act as the "glue" between the technical team and the regulatory compliance team