Business Analyst

SUMMARY:
The Business Analyst is responsible for analyzing, capturing, developing & implementation of business process and journey mapping initiatives that enable Seacom to efficiently develop, execute and improve operational processes that support business objectives. He/she is also responsible for developing analytical tools, processes & journeys to support and track decision-making within Seacom with the primary focus being on digital and/or automated solutions for the business.  The role is highly collaborative, involving coordinated efforts between multiple cross-functional teams. The Business Analyst must be self-motivated, able to coordinate multiple projects simultaneously and to communicate effectively.  In this role he/she must be able to comprehensively research, gain a thorough understanding of existing process, journeys or systems and be able to effectively map and explain the process, journey or system to all levels of the organization.  The person is required to facilitate requirements gathering sessions with the business and extract and elucidate these requirements for the benefit of the project.

POSITION INFO:
Behavioral Attributes:
·        Independent minded
·        Self-motivated
·        Entrepreneurial
·        Innovative
·        Takes initiative
·        Organized
 
Accountable for Results:
Realizes a sense of urgency around business imperatives. Business acumen. Sets aggressive, well-defined goals to meet business challenges and ensuring performance against those goals.
 
Communicates Effectively
Speaks, listens and responds in ways that support both relationships and results.
 
Collaboration and Teamwork:
Takes the initiative to work with others to achieve business goals.
 
Professional Competencies:
·        Process mapping
·        Digital Process Mapping
·        Journey Mapping
·        Basic IP MPLS knowledge
·        Business Requirement Specification (BRS) Documentation
·        Agile, SCRUM
·        TM Forum
·        Master Data Management (MDM)
·        Digital Document Generation
·        Project Management
 
Technologies:
One or more of the following:
·        JIRA & Confluence
·        Visio or other such process tools
·        Office Suite


Education:
Minimum B.Com, Computer Science or Engineering Degree.
 
CBAP certification.
 
Work experience with a top tier consulting firm, telecommunications company or financial institution would be beneficial.
 
Skills, Knowledge, Experience:
Ability to provide quick solutions.
 
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
 
Understanding of systems engineering concepts, having worked on many systems implementation.
 
Experience with business process mapping, both in facilitating workshops/meetings with relevant people and drafting of as-is and to-be processes.
 
Experience in business re-engineering projects would be beneficial.
 
Identifying areas and opportunities for improvement, quantifying these and handing these over for development.
 
Experience in facilitating business requirement definition meetings and workshops, then drafting and finalizing a Business Requirements Specification document.
 
Drawing up User Stories per the Agile methodology, logging these on the relevant software tool and prioritizing these for development. 
 
Conducting User Acceptance Testing with business resources.
 
Working experience with modeling techniques, tools and methods.
 
Written and verbal communication, including technical writing skills.

Reporting Manager:
Program Manager, Business Engagement & Delivery
 
Direct Reports:
N/A
 
Key Collaborative Relationships:
Internal Teams:
 

• Engineering
• Network Operations
• Customer Operations
• Cloud
• Support
• Product
• Business Operations
• Sales
• Channel
• Other Heads of Departments

• Operates as a Business Analyst as defined within an Agile project methodology environment.
• Defines and documents customer business functions, processes & journeys.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, the software engineering team, and external consultants in the analysis, design, configuration, testing and maintenance of business support systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes

• Proactively creates and establishes regular meetings with key stakeholders.
• Plans, manages, and delivers features within projects with allocated resources, often negotiating with others.
• Recognizes cross-functional team requirements and ensures and solicits input as required.

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