Business Application Support Engineer

Business Application Support Engineer
Hybrid Role – Umhlanga

Role Purpose:
The purpose of the role is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues.

Job Description:
• Understand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades
• Support the SFDC and NetSuite Accounting cloud services such as:
• General end-user questions
• User management and SSO provisioning
• Profiles, roles and permissions
• Escalation to SFDC/NetSuite support
• License management
• Scheduling upgrades and outages
• Management of flows, workflows, automation, and scripts
• Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledge
• Demonstrate cross-business understanding and translation of business requirements to solutions
• Advise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decision
• Maintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.
• Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitors
• Develop and maintain documentation for business applications
• Educating team members and ad hoc training for end users

Proficient and essential skills:
• Bachelor’s Degree in information technology, information systems or computer engineering
• Demonstrable experience in supporting SFDC
• Experience using NetSuite SRP and Finance
• Experience working in an end user facing environment
• Experience breaking down large activities into smaller sub tasks
• Good communication skills

Desirable Skills:
• Good level of understanding of a Microsoft Windows
• Good level of understanding of networking
• Experienced working in an Agile environment
• Experienced implementing new monitoring and reporting solutions
• Experience of working with ISO27001:2005 onwards.
• Experience working on projects and breaking down projects into actions
• Full and clean driving license