Business Applications Specialist (Microsoft 365)

 

Recruiter:

HR Genie

Job Ref:

IT - 04

Date posted:

Tuesday, June 15, 2021

Location:

Cape Town, South Africa

Salary:

Market related


SUMMARY:
BUSINESS APPLICATIONS SPECIALIST (Microsoft 365) - Durbanville, Cape Town

POSITION INFO:

BUSINESS APPLICATIONS SPECIALIST (Microsoft 365) – Durbanville, Cape Town

Our client, a Global Managed Services firm is offering this exciting career prospect to join their team of passionate thought leaders in a dynamic and collaborative environment! 

R 700 000 to R 850 000 per annum Negotiable on Qualification and Experience

 

Key Duties & Responsibilities:

  • Act as the highest point of technical escalation for Microsoft Workplace technologies.
  • Provide support services internally and externally for customers in the following areas:
    • Expert-level skills in Microsoft 365 Modern Desktop
    • Expert-level skills in Microsoft 365 Enterprise  
    • Expert-level skills in Microsoft 365 Teams  
    • Expert-level skills in Microsoft 365 Security  
  • Provide technical expertise in developing strategic customer roadmaps to assist managed services customers to fully leverage workplace technologies, and work with Managed Services to deliver on roadmaps.  
  • Build positive client relationships by developing an understanding of the client’s business processes and providing analytical and insightful recommendations.  
  • Coordinate escalations to Microsoft Premier Support. 
  • Work with the product team on process automation and optimization. 
  • Respond to requests for issue resolution that have been raised as a Problem Ticket by the Cloud Support Services Team.  
  • Act as an escalation point to support teams. Provide fixes and, where appropriate, workarounds to incidents.  
  • Perform system configuration changes/updates based on recommendations and best practices, including billable / minor project work as and when required.  
  • Provide guidance and act as an SME to other support teams for complex incident investigation, complex system changes, and best practice recommendations.  
  • Help with incident trends analysis and/or other records that may indicate underlying problems as part of proactive support services.
  • Ensure problem records are raised within the ITSM system for problems identified through routes other than escalation from the support team.  
  • Escalate issues to Platform (Defect) Management team if required.  
  • Provide instructions and information to assist Platform team in the correction of software code issues.  
  • Create Known Errors for Problems where the root cause and workaround has been identified.  
  • Ensure tickets are updated.  
  • Identify and coordinate the work required to provide permanent resolutions.  
  • Help maintain the content of Knowledge Base system; update the Knowledge Base with Known Error information, including workarounds.  
  • Follow support and business processes accurately with attention to detail whilst proactively looking for opportunities to improve the efficiency and quality of our services.  
  • Use ITSM system for the management of support issues and administering Support Services.

 

Minimum Requirements:

  • Ideally 4-6 years’ experience working with Microsoft Workplace technologies in a busy service desk environment
  • Relevant tertiary qualification
  • Worked in a Microsoft Hybrid Exchange environment
  • Microsoft Office365 - specifically Exchange Online
  • Microsoft InTune
  • MS-700 Microsoft 365 Teams Administrator Associate ESSENTIAL 
  • MS-500 Microsoft 365 Security Engineer Associate ESSENTIAL
  • MS-100 Microsoft 365 Enterprise Administrator Expert  
  • MS-101 Microsoft 365 Enterprise Administrator Expert  
  • MD-100 Microsoft 365 Modern Desktop Administrator  
  • MD-101 Microsoft 365 Modern Desktop Administrator 
  • Microsoft Azure Cloud experience will be beneficial
  • Microsoft SQL experience will be beneficial
  • ITIL Foundation v4  

 

*Please note that this role involves participating in an on-call rotation for out of hours support*

 

To apply, please forward a detailed copy of your CV to Nicole Spamers: <--------Please upload your CV here--------



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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