IT QA Capability Manager

SUMMARY:
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POSITION INFO:

Responsible for overseeing the quality engineering strategy across multiple projects of the organisation.

Job Description

• Quality Assurance Testing

Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.

• Testing Information Technology (IT) Performance

Design and monitor the quality of website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

• Quality Assurance Testing Design

Specify the design of quality assurance test methods and procedures and manage their development and validation, incorporating new technologies and meeting changing organisational, customer, and/or regulatory requirements.

Responsible for managing the QA & UAT testing phase for the Summit modernisation project by developing and implementing testing strategies, managing test plans, and coordinating testing activities with development teams and business stakeholders.

• Quality Management System

Identify, analyse, and evaluate the effectiveness of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management oversight to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

• Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

• Operational Compliance

Monitor and review performance and behaviours within area of responsibility to identify and resolve noncompliance with the organisation's policies and relevant regulatory codes and codes of conduct.

• Continuous Improvement

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

• Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

• Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

• Organisational Capability Building

Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfil personal potential.

Minimum Requirements

• Relevant Bachelor’s degree or Diploma in Information Technology.
• Relevant ISTQB/ISEB certificate in Software and Agile Testing.
• Minimum 10 years’ extensive experience in a quality assurance capacity.
• High level of technology awareness and experience of recruiting and/or procuring a wide range of technical expertise.
• A cooperative and outcome-focused approach to employee and peer interactions, with proven ability to coach and mentor employees through change, harnessing strengths and abilities to affect positive change outcomes.
• Exceptional knowledge and understanding of tools and methods for delivering IT solutions.
• Demonstrated ability in managing the capabilities needed to deliver in a complex operational environment.
• Ability to guide and prioritise the diverse human resource needs of a specialist team of indirect reports with management experience.

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