Business Development Manager

SUMMARY:
The role is responsible for identifying new business opportunities, building relationships with potential clients, driving sales growth including developing sales & marketing strategies to achieve the Company's new business sales goals. This role is fully responsible for achieving the company's new business generation objectives & outcomes. The role requires a proactive approach to market research, lead generation, & closing deals to expand the company's customer base & enhance the company's market presence.

POSITION INFO:

Business Development

• Identify and pursue new supply chain business opportunities across various industrial sectors including mining, agriculture, construction, oil, and gas
• Analyse customer and prospective client needs and tailor solutions to meet specific supply chain requirements
• Build and maintain a strong customer pipeline through cross-selling across multiple industries
• Develop and sustain relationships with key decision-makers within target organisations, remaining informed of their activities to identify opportunities
• Develop and implement effective business growth strategies to attract new clients, expand the customer base, and achieve targeted growth margins
• Manage the full sales cycle from initial prospecting through to deal closure
• Implement business intelligence processes, including pricing analysis, materials, industry trends, and market conditions
• Provide accurate forecasting for new business and contribute to annual budgeting processes
• Deliver monthly reports comparing actual performance against targets
• Assess financial viability and conduct risk analysis of potential clients
• Consistently achieve individual and departmental sales targets

Client Relationship Management

• Conduct regular follow-ups and account reviews to ensure successful service delivery and client satisfaction
• Identify opportunities for upselling and additional services
• Build and maintain long-term client relationships to encourage repeat business
• Act as the primary point of contact during client onboarding

Cross-Functional Collaboration

• Collaborate with internal teams, including contracts and marketing, to develop and enhance business strategies
• Work closely with contracts teams to negotiate agreements and ensure favourable terms and conditions
• Engage with legal teams to ensure compliance with all contractual and regulatory requirements
• Maintain accurate and up-to-date records of clients, prospects, proposals, and related documentation
• Support the development of departmental budgets and oversee related expenditure

Market Intelligence, Reporting & Analytics

• Conduct market research to analyse industry trends, competitor activity, and identify new opportunities and customer segments
• Stay informed on supply chain trends and market conditions to effectively position service offerings
• Attend industry events, networking functions, and trade shows to build brand presence and generate leads
• Track sales performance and report on key metrics such as revenue, client acquisition, and conversion rates
• Provide insights and recommendations based on data and client feedback

Proposal & Presentation Preparation

• Prepare business plans, proposals, and presentations for prospective clients
• Present regular reports on new business performance, return on investment, and key metrics to leadership
• Compile and share sales reports and analytical data with internal stakeholders

Team Leadership & Management

• Promote clear communication and collaboration across departments
• Address operational challenges and ensure efficient workflow
• Foster a collaborative and compliant working environment aligned with organisational policies and regulations

Health, Safety & Quality Management

• Ensure quality management requirements are integrated into business processes
• Enforce compliance with health and safety policies and procedures
• Drive continuous improvement across operational processes and systems

Key Performance Indicators (KPIs)

• Revenue growth
• Client acquisition rate
• Client retention rate
• Lead conversion rate
• Cost of customer acquisition
• Market penetration
• Sales pipeline velocity
• Average deal size
• Proposal success rate
• Client satisfaction rate
• Zero workplace safety incidents

Key Competencies

• Excellent communication, interpersonal, and negotiation skills
• Strong relationship-building ability at all organisational levels
• Results-driven with a proven ability to meet or exceed targets
• Strong presentation and analytical skills
• High emotional intelligence (EQ)
• Strong time management and organisational skills
• Ability to work independently and within a team
• Self-motivated, proactive, and execution-focused