Business Line Manager - Service

SUMMARY:
Are you a results-driven leader with a passion for aftermarket sales and power tool services?
We're looking for an experienced Business Line Manager for Service Sales to take charge of our clients after-sales and service division in the Southern African market based in Boksburg, Gauteng.
You will play a vital role in growing the power service business, increasing market share in spare parts and repair services, and driving customer satisfaction through proactive service excellence.

POSITION INFO:
Key Responsibilities:

• Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
• Define and execute the product service strategy for different product ranges within the region.
• Build and maintain strong customer relationships to increase service revenue and customer retention.
• Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
• Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
• Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
• Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
• Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
• Champion organisational development by ensuring talent development, succession planning, and leadership growth.

• Achieve sustainable, profitable, inclusive growth in the region.
• Grow market share (1:1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.
• Create and implement a Full Potential Plan based on the installed base of equipment.
• Establish a structured team with clear KPIs, job descriptions, and annual appraisals.
• Lead the planning process, becoming a project owner and mentor for team success.

• Technical qualification or relevant degree in Engineering, Business, or related fields preferred.
• Minimum 5+ years' experience in aftermarket sales, service management, or industrial equipment sectors.
• Background in power tools or related mechanical/electrical technical industries.
• Demonstrated success in growing service or parts sales and managing P&L responsibility.
• Strong leadership, analytical, and strategic thinking capabilities.
• Ability to develop teams and manage cross-functional collaboration.
• Experience with dealer networks, field service teams, and digital transformation is a plus.