Business Manager

SUMMARY:

POSITION INFO:

Key Performance Areas (KPAs) and Responsibilities

1. Operational Management

• Ensure the management system is implemented and kept up to date according to the scorecard.
• Manage quality by tracking complaints, product, and service standards, and perform “root cause” analysis to prevent recurrence.
• Develop and implement asset management plans for physical assets with timelines for improvement.
• Develop and manage risk management strategies, including Health & Safety, business risks, and security for vehicles, premises, and personnel.
• Monitor and improve site cleanliness and process flows with clearly marked plans.
• Plan, manage, and complete ad hoc projects as agreed, within budget and on time.

2. Financial Management

• Maintain expenses within the approved budget.
• Ensure revenue growth.
• Proactively manage cash flow and address any issues in advance.
• Keep debtors under 30 days at month-end.
• Maintain the asset register according to SOPs and ensure asset losses are minimized.
• Follow financial SOPs without deviations and improve the debtors book as needed.

3. Human Resource Management

• Ensure adherence to the disciplinary code and manage staff to reduce disciplinary actions.
• Implement all SOPs as per the policy and ensure all employees have access to the relevant SOPs.
• Develop and implement induction and evaluation processes with measurable improvement in staff output.
• Set up training plans for all staff members and ensure alignment with execution.
• Promote employee wellness by providing regular support and guidance.

4. Marketing and Client Engagement

• Develop and implement measurable action plans for client contact and follow-up with existing, new, and lost clients to increase business.
• Develop and implement internal marketing strategies monthly to grow the business.
• Increase visibility and involvement in the community; act as the face of the business.

Key Skills and Attributes

• Strong leadership and project management skills
• Financial acumen and budget control
• Strategic planning and execution
• Strong interpersonal and disciplinary management
• Effective communication and conflict resolution
• Community and customer engagement

Minimum Requirements

• National Diploma or Degree in Business Management / Finance / Industrial Psychology / or related field.
• At least 5 years of experience in a management role.
• Knowledge of SOP implementation, and risk management is essential.
• Computer literacy (Excel, PowerPoint, management software)