Business Operations Consultant: FICA

Recruiter:

TalentCru

Job Ref:

TCN01786

Date posted:

Wednesday, April 10, 2024

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

Grade 12
1-2 years...

POSITION INFO:

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.
- Grade 12
- 1-2 yearsâ€™ experience in banking environment.
- 1-2 yearsâ€™ experience in ticket management.
- Experience in FICA will be advantageous.
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Core competencies, knowledge, and experience:

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- Presenting and communicating information.
- Problem solving skills.
- Project administration.
- Ticket management.
- Proactive and driven.
- Attending to assigned queries in a timeous manner.
- Meeting the set standards and adhere to the SLAâ€™s.
- Liaise with resolver teams to ensure resolution of customer queries.
- Adhere to company set customer standards.
- Adequately communicating with both internal and external stakeholders.

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