Business Operations Manager

SUMMARY:
Work in an environment where you can put your business and leadership skills into action, make a visible impact across the organisation, and grow into an integral member of the management team.

POSITION INFO:
A well-established South African bathroom retailer is looking for a commercially minded Business Operations Manager to strengthen its leadership team. This is a hands-on role for someone who enjoys improving systems, solving problems and keeping multiple departments moving in the same direction. The business combines a national retail footprint, premium product ranges, private-label growth and a strong e-commerce platform. Duties \/ Key Responsibilities Lead and coordinate day-to-day business operations Align department heads and improve cross-team communication Track performance, accountability and delivery against business goals Analyse business data and turn insights into practical actions Improve systems, processes and operational efficiency Support growth across retail, distribution and e-commerce Reduce operational dependency on the owner Drive continuous improvement and a high-performance culture Requirements 4 - 6 years' operations or general management experience, preferably in a retail, ecommerce environment Experience leading multiple business functions Commercial understanding and sound financial awareness Strong analytical and data interpretation skills Advanced working knowledge of MS Excel Fluent in Afrikaans and English Proven ability to improve processes and business performance Strategic thinker with strong execution skills Retail, wholesale, distribution or e-commerce exposure is advantageous Comfortable working in an entrepreneurial, owner-managed business Education Relevant degree or diploma in Business, Operations, Commerce, Industrial Engineering, Supply Chain or a related field Soft Skills Strategic thinker with strong attention to detail Clear communicator and confident leader Practical, accountable and solutions-focused Calm under pressure and comfortable with change Work Hours Mon - Thu 07h00 - 17h00 Fri 07h00 - 16h00 Every 2nd Saturday 08h00 - 13h00 Salary If you're confident that you fit the role, let's chat! The salary is open for discussion. It will be market related based on qualifications, skills, and experience.

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