Business Platform Engineer

SUMMARY:
We are seeking a skilled and solutions-driven Business Platforms Engineer to support the design, development, customization, and maintenance of internal business platforms and reporting systems. This role is responsible for enabling data-driven decision-making through the delivery of accurate reporting, streamlined business processes, and well-integrated business applications.

POSITION INFO:
The successful candidate will play a key role in managing platforms such as Zoho One, Microsoft Power BI, SharePoint, and other business systems, while developing dashboards, automations, integrations, and internal applications that improve operational efficiency across the business. Key Responsibilities: Business Platforms & Application Management: Own the full lifecycle of internal business platforms, including design, development, customization, implementation, and ongoing maintenance. Configure, customize, and administer platforms such as Zoho One, including workflows, automations, user roles, permissions, modules, and approved integrations. Develop and maintain custom dashboards, reports, extensions, and internal applications to support operational and strategic objectives. Support and administer Microsoft SharePoint environments, including sites, document libraries, permissions, collaboration portals, and content structures within Microsoft 365. Reporting, Data & Analytics: Design and maintain interactive dashboards, management reports, and data visualizations that translate complex datasets into actionable business insights. Analyse and model large datasets to identify trends, risks, anomalies, and opportunities. Deliver standardized, self-service, and ad hoc reporting solutions aligned with business KPIs and reporting requirements. Ensure data accuracy, consistency, integrity, and security across all reporting outputs and business platforms. Systems Integration & Automation: Implement and maintain integrations between business systems, including Zoho One, Power BI, SharePoint, Microsoft 365, and other internal platforms. Develop and maintain process automations to improve operational efficiency and reduce manual processes. Support seamless data flow and synchronization across platforms and reporting tools. Support & Documentation: Provide ongoing platform support and troubleshooting assistance to internal stakeholders. Maintain clear technical documentation, user guides, workflows, and best-practice standards. Provide ad hoc analytical and reporting support to management and business units as required. Key Interfaces: Sales management and sales teams Technical support Customer experience Marketing Finance External software and service providers Key Competencies & Skills: Behavioural Competencies: Strong analytical and problem-solving ability High attention to detail and accuracy Methodical, structured, and organised approach Self-starter with the ability to work independently Deadline-driven and pressure resilient Accountable and dependable Able to operate within a confidential environment Strong written and verbal communication skills Functional & Technical Skills: Strong data analysis and reporting capability Ability to interpret complex datasets and present meaningful business insights Experience designing intuitive and user-friendly dashboards and reports Good understanding of data integrity, consistency, and governance principles Practical knowledge of business systems, reporting tools, and low-code platforms Advanced Microsoft Excel and data tool proficiency Working knowledge of Microsoft SharePoint administration and document management principles Understanding of permissions, workflows, collaboration tools, and version control within Microsoft 365 Ability to plan, organise, and support reporting and system-related activities effectively Minimum Requirements: Relevant Degree or Diploma in Information Systems, Informatics, Data Analytics, Business Intelligence, or a related field Minimum 3 years' hands-on experience in software development, business application development, or business platforms engineering Proven experience supporting or owning internal business systems, low-code platforms, or reporting environments Experience with Zoho One, or similar CRM\/ERP platforms, would be advantageous Experience with Microsoft SharePoint and the Microsoft 365 ecosystem would be advantageous