Business Process Manager (12 Months Contract)

SUMMARY:
Translates business needs into technical solutions and facilitates improvement interventions and synergies

POSITION INFO:

Role Purpose (iRecruitment):

• The Business Process Manager conceptualizes and develops architecture roadmaps to ensure that business technology objectives are met and ensures the quality of team deliverables. 
• The incumbent employs a combination of analytical expertise, business acumen, technical know-how, and project and relationship management skills to extract requirements from business and create optimal synergies between business process and data management. 
• The Business Process Manager facilitates quality improvement interventions via process analysis and re-engineering and manages and coaches a team of specialists.

Minimum Qualification:

• Relevant Scientific Degree / Diploma Preferred Qualification Bachelor of Technology or Bachelor of Science in Information Technology

Experience Required:

• Five to eight years experience in process management and process engineering. Two to four years team leadership experience

Responsibilities:

• Deliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan Allocates and approves expenditure Review cost reports and resolves or explains variances to the budge Identify, control and escalate potential risks that may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver customer experience excellence aligned to Organisational values and service standards Build professional long-term relationships with customers based on trust that builds the brand Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application Provide customers with relevant information to keep them informed of products and service options
• Ensure full understanding of customer needs to deliver a quality service Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards Communicate how customer service solution will be implemented and secures buy-in Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service Propose ideas to improve customer service

• Conceptualises and develops architecture roadmaps to ensure that business technology objectives are met and ensures deliverables meet quality specifications, standards, budgets and timelines. Implements key projects and aligns and prioritises data projects to ensure delivery of the right projects at the right time to meet the business and IM strategy. Analyses business needs and proposes optimal technical solutions that will support business strategy, business development and service improvement - communicating where data can add value to the business model. Conceptualises and innovates in collaboration with other subject-matter experts and collaborates effectively in Group forums. Oversees translation of user requirements into technical specifications and systems and manages provision of end-user support and training. Establishes, communicates and delivers clear work streams with defined outcomes, expectations and timescales - acts as an escalation point for related issues.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy Monitor customer feedback reports and align processes to maximise efficiencies
• Ensures appropriate stakeholders are involved in the elicitation of process requirements - obtain needed information from stakeholders, capture, validate and manage process requirements. Prioritises requirements effectively based on factors including business, system and time constraints. Ensures that requirements and models meet the quality standards. Validate that the requirements encapsulate the business needs. Manages and monitors delivery of own/team analysis outputs, providing timely reporting of risks and issues that impact own progress. Manages expectations with relevant stakeholders regarding own/team delivery of analysis outputs.

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