Business Support Specialist (Hybrid / Contract)

SUMMARY:
Location:                     Rosebank Hybrid 3x week
 
Role:
This role provides global system solutions, and other technologies, for enterprise-wide business.
requirements in the Sustainability and Capital Projects function are responsible for ensuring technical.
alignment to the functional operating model.

POSITION INFO:

Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice. Tactical with a major focus on continuous improvement of systems in order to maximize operational delivery.

Specific – Accountabilities & Authorities of the role:

• Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
• Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
• Focus is on continuous improvement rather than day-to-day incidents.
• Analyse business requirements, interpret and capture them in a business requirements document (BRD)
• Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
• Effective management of Incidents/Requests/Changes/Problems and Config requirements.
• Identify gaps in current global/ local business processes and ensure optimization.
• Participate in regional governance structures.
• Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
• Work with the Business Lead to manage our clients’ requirements from third-party non-SAP suppliers i.e., interfaces to the application.
• Work with the Global Access and GRC team to ensure process optimization, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

• Compliance to all processes for all incidents, requests, and changes (E.g. Manage Requirements, Critical Incident process etc.)
• Effective Service Level Management
• Ensure all global and regional vendors deliver against all agreed SLA’s.
• Ensure compliance to all IM and our client’s policies and report on all matters pertaining to non-compliance.
• Ensure compliance to SOX, King IV, and all other relevant governance requirements.
• Ensure full compliance to IM PMO processes (E.g., gate reviews etc.)
• Maintain good inter-departmental relationships.
• Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings.
• Staff development via formal training where required.
• Strategic roadmap agreed with requested, and initiatives delivered against expectation.
• Timeous completion of ad hoc requests.
• Timeously update, maintain, and action all items on SysAid.

• Relevant Technical/IT Degree or Diploma.
• At least 5 years’ experience in ESH and ESG processes or similar role.
• In-depth understanding of the Sustainability landscape.
• Experience in change management, system integration and solution design-Global experience.
• Appreciation of technology accountable for knowledge of requisite processes for area of accountability.

NB! This job is now closed. You can apply for other jobs by uploading your CV.