IT Business Support Consultant

SUMMARY:
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POSITION INFO:

About Our Client:

Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.

Functions:
• Partner with different departments to facilitate support between business operations and IT systems.
• Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.
• Respond to user queries and issues promptly, resolving or escalating as necessary.
• Assist trainers in developing training material for BIT systems.
• Provide regular feedback on process and business changes.
• Generate management reports to improve business systems and processes.
• Collaborate with external partners, such as 2Cana, to resolve issues.
• Work independently with minimal supervision to meet performance metrics..

Skills:
• Proficiency in MS Word, Excel, Office, Outlook, and Internet.
• Strong organizational skills with attention to detail.
• Excellent negotiation skills.
• Bilingual in English and Afrikaans with strong interpersonal communication.
• Team player with a caring attitude.
• Flexible in adapting to changes and management decisions.
• Proficient in problem-solving techniques and record keeping.
• Leadership skills and ability to maintain good interpersonal relationships.

Requirements:
• Grade 12 or equivalent.
• Diploma in IT or related field.
• 4-5 years of experience in supporting users on the system in use.
• 2-4 years of experience in supporting users on Health Information Platform or Oracle-based systems.
• Exposure within the Medical Aid environment is advantageous.
• Analytical thinking and strategic thinking skills.
• Strong problem-solving abilities.
• Customer-focused with excellent listening skills.
• Attention to detail and accuracy in work.

Remuneration:
• Competitive salary commensurate with experience.
• Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
• Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
• Dynamic team interactions, recognition programs, and incentives.

Join Our Client: Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.

Application Process: Interested candidates should submit their CV and cover letter, highlighting their experience related to the job functions and skills listed above to with REF Business Support Consultant. If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful.