Business Systems Analyst

Red Ember is currently recruiting for a Business Systems Analyst

• Reporting to the IT Manager the Business Systems Analyst will solve organizational information problems by analyzing requirements; designing programs and recommending system controls; as well as protocols to ensure efficiencies in day-to-day business operations.
• Also responsible for developing accurate reports, queries, and other data outputs within Business Intelligence (BI), Analytics, or Query tools such as Microsoft SQL Server, Crystal Reports, Microsoft Power BI, etc.
• The Business Systems Analyst will work closely with the executive team to understand business and client requirements and implement processes to meet those needs.
• Manage the development of business systems and the maintenance of existing business systems.
• Manage IT Systems Projects to ensure delivery is on time, within budget, and as per business requirements.
• Identify Continual Service Improvement initiatives.
• Ensure compliance with IT System Security best practices.
• Manage the development of business systems and the maintenance of existing business systems.
• Management of Multiple IT Systems and Projects.
• IT System Owner for iLeader.
• Identify Continual Service Improvement initiatives.
• Make recommendations regarding the improvement of IT processes, hardware, and any potential system weaknesses.
• Make recommendations as and when required in order to ensure operational efficiencies.
• Manage IT Systems Projects to ensure delivery is on time, within budget, and as per business requirements.
• Train users on computer programs and systems as and when required.
• Maintain, test, and monitor computer systems and programs while coordinating installations of new programs and systems.
• Interact with the relevant service providers and internal resources in order to track and resolve escalated tickets.
• IT System Administration for Business Systems.
• Develop, design, and maintain reports using Crystal Reports and Power BI.
• Develop, design, and maintain Forms in iLeader.
• Facilitate the development of business processes and system architecture models in order to ensure that the integrity and knowledge of the business are maintained.
• Facilitate and manage the development of solutions based on business specifications provided.
• Analyze, design, test, and implementation of software applications, upgrades, and reports.
• Manage assigned IT Projects.
• Specify backup requirements for applicable business systems and ensure that backups are completed successfully.
• Participate in testing and implementation of disaster recovery procedures.
• Identification of opportunities to deliver additional value to Business Units.
• 2nd level IT Application Support.
• Provide 2nd level IT Application Support for assigned business systems.
• Manage 3rd party service providers.
• Ensure compliance with company policies (documentation, testing, etc.) when sourcing service providers and ensure service delivery is always on time and within budget.
• Establish specifications for new projects by developing project goals, phases, and budgets.
• Analyze business requirements.
• Identify effective solutions for business software system issues.
• Assess company performance, information, and plans by conducting regular tests and analyses.
• Make recommendations on areas for improvement.
• Ensure compliance with IT System Security best practices.
• IT Systems Security
• Conduct internal IT Systems audits to identify risks and improvement areas.
• Make recommendations regarding IT Security and the Protection of Personal Information.

Requirements

Qualification Requirements:

• Formal education IT Diploma/Degree, Project Management, Relevant IT Tools
• Standard 10/ Grade 12/ University entrance
• Project Management qualification
• Experience Required - 3 to 5 Years
• IT Systems Management, BI Report Building
• Solid IT Experience
• Solid IT project management experience
• Experience in the management of IT systems
• Business Requirements identification and documentation
• BI report writing (Crystal Reports, Power BI)

Soft Skills Requirements - 3 to 5 Years:

• Excellent Communicator, Expert at extracting business requirements, Ability to engage with people at different skill levels
• Knowledge of Business Processes
• Knowledge of systems and the application of IT to the business
• Microsoft Office
• Problem-solving skills
• Multitasking skills
• Ability to prioritize
• Databases (SQL Server)
• Finance Systems (Sage 300)
• Quality Management Systems (iLeader)
• Microsoft Power BI
• Attention to detail
• Customer-centric
• Time Management
• Ability to engage with people at different skills levels
• Ability to work in complexity - multiple products/services
• Ability to engage with internal clients
• Expert at analyzing complex situations and proposing a variety of alternative courses of action
• Ability to facilitate and lead project teams
• Good at making recommendations involving many competing factors and balancing opportunity and risk
• Good at articulating and presenting a choice